Business Analyst (Digital Wallet) - Banking (Contract)

Sapientis Talent Management; Johannesburg; Hybrid; ZAR 600 000 - 850 000; Full time

Job summary

A leading talent management company in Johannesburg is seeking a Senior Business Analyst with expertise in banking and digital wallets. The successful candidate will collaborate with cross-functional teams to optimize onboarding processes and implement innovative solutions. Ideal applicants will possess strong analytical skills, proficiency in business analysis tools, and a Bachelor's degree in a relevant field.

Qualifications

• Minimum qualifications include a Bachelor's degree in Business, IT, Finance, or related fields.
• Proven track record in the Digital Wallet industry.
• Prior banking sector experience and knowledge of onboarding frameworks.

Responsibilities

• Partner with stakeholders to understand onboarding procedures and identify bottlenecks.
• Utilize analytical skills to map existing onboarding workflows.
• Work with project team to design improved onboarding experiences.
• Leverage data analytics to assess onboarding metrics.
• Draft and maintain a comprehensive Business Requirements Document (BRD).
• Foster strong relationships with key stakeholders.
• Develop prototypes and iterate based on feedback.

Skills

Senior Business Analyst experience

Business analysis tools proficiency

Data analytics software proficiency

Process mapping applications knowledge

Microsoft suite mastery

Understanding of payments ecosystem

Education

Bachelor's degree in Business, IT, Finance

Tools

Jira

Confluence

Visio

Job description

Are you an experienced Business Analyst?

We are seeking a Senior Business Analyst with a strong background in banking and digital wallet experience to join our team and collaborate with cross-functional Agile teams to deliver innovative solutions in the banking sector.

About the Role

You’ll collaborate closely with the project lead and various stakeholders to identify pain points, streamline processes, and implement innovative solutions.

Responsibilities

• In-depth Analysis: Partner with stakeholders across front-office and back-office operations to understand current onboarding procedures, identify bottlenecks, and pinpoint areas for improvement.
• Process Optimization: Utilize your analytical skills to map existing onboarding workflows, highlighting inefficiencies and opportunities for enhancement.
• Solution Design: Work collaboratively with the project team to design and implement improved onboarding experiences that incorporate industry best practices and cutting‑edge solutions.
• Data-Driven Decisions: Leverage data analytics to assess onboarding metrics, gauge customer satisfaction, and identify areas for improvement.
• Advocacy: Use these insights to advocate for data‑driven process enhancements.
• Clear Documentation: Draft and maintain a comprehensive Business Requirements Document (BRD) that clearly outlines the needs, objectives, and specifications for the revamped onboarding experience, and regularly update it based on stakeholder feedback and project developments.
• Stakeholder Management: Foster strong relationships with key stakeholders across IT, operations, customer service, and other departments to ensure a collaborative and unified approach to solution development and deployment.
• Prototyping & Refinement: Develop prototypes of the new onboarding process, gather stakeholder feedback, and iterate on the design to achieve optimal results.
• Technical Expertise: Develop and maintain detailed functional and technical specification documents that complement the BRD.

Qualifications

We are looking for someone who meets the following minimum requirements:

• Bachelor's degree in Business, IT, Finance, or a related field (additional qualifications or certifications a plus).
• Senior Business Analyst experience with a proven track record in the Digital Wallet industry.
• Prior experience within the banking sector and knowledge of onboarding frameworks.
• Proficiency in business analysis tools, process mapping applications, and data analytics software.
• Mastery of the Microsoft suite (Word, Excel, PowerPoint) and familiarity with project management tools like Jira, Confluence, and Visio.
• Strong understanding of the end‑to‑end payments ecosystem (retailers, digital payments, banking, card schemes, EFT, settlement, acquiring, etc.) is highly desirable.

Location: Johannesburg (Northern Suburbs).

Setup: Hybrid. Duration: 12 months. If you are interested, please apply.