Call Center QA & Compliance Auditor

Tracker Connect; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Randburg is seeking a Quality Verification Agent. The role involves validating call centre interactions to ensure compliance with standards and optimizing processes. Candidates should have at least 2 years of call centre experience and familiarity with quality assurance frameworks. This position offers an opportunity to enhance customer retention and service quality in a dynamic environment.

Qualifications

• 2 years call centre experience.
• 1 year experience in a quality assurance role preferred.
• Familiarity with compliance auditing.

Responsibilities

• Validate call recordings focusing on retention.
• Ensure calls comply with regulatory frameworks.
• Score agent interactions using defined criteria.

Skills

Attention to detail

Interpersonal skills

Ability to work under pressure

Education

Matric / Grade 12

Tertiary qualification

Tools

QA frameworks

Call monitoring systems

Job description

A leading technology firm in Randburg is seeking a Quality Verification Agent. The role involves validating call centre interactions to ensure compliance with standards and optimizing processes. Candidates should have at least 2 years of call centre experience and familiarity with quality assurance frameworks. This position offers an opportunity to enhance customer retention and service quality in a dynamic environment.