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Ofertas semelhantes:

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Customer Service Agent US hours- JHB- Sales Experience

Dash BPO
Johannesburg
ZAR 50.000 - 200.000
Descrição da oferta de emprego

Calling all contact center agents that are willing to work night shift US hours.

Requirements :

  • Experience in Sales or Telemarketing.
  • Experience in Customer Service.
  • Experience in Sales.
  • Must have 6-12 months contact center experience or high-end retail.
  • International BPO experience advantageous.

Job Description :

  • Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  • Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  • Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  • Use of common sense and critical mind.
  • Comply with defined procedures and correct use of work tools.
  • Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
  • Comply with security and confidentiality policies defined by the company and our client.
  • Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
  • Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
  • Perform any function or task at the request of your immediate supervisor.

    • Competencies :

  • Focused on Goals.
  • Positive attitude.
  • Self-confidence.
  • Attention to detail.
  • Strong sense of resilience.

    • * O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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