Joint Operations Centre (JOC) Data and Insights Specialist

ARVO; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial solutions provider in Cape Town seeks a JOC Data & Insights Specialist to harness big data for operational solutions. The role requires strong analytical skills and the ability to turn complex insights into practical actions. Proficiency in SQL and experience with BI tools like Qlik are beneficial. The ideal candidate will work with multiple data sources and collaborate with various teams to drive improvements, enhancing negotiations and decision-making processes.

Qualifications

• Strong analytical base, ability to work with data to derive insights.
• Proficiency in SQL and Python is helpful.
• Experience with business intelligence tools is a plus.

Responsibilities

• Analyse data to find the underlying reasons for trends.
• Utilise AI and LLMs for insights from call transcripts.
• Build dashboards to provide data-driven decisions.
• Collaborate with teams to embed operational improvements.

Skills

Analytical skills

SQL

Python

Business intelligence (BI) experience

Curiosity

Practical problem-solving

Fast learner

Communication

Tools

Qlik

Job description

Our client provides customized debt and capital solutions – including restructuring, turnarounds, equity or debt investing – to companies across Sub‑Saharan Africa that face financial or operational distress. They combine advisory support with flexible capital deployment to stabilise businesses, preserve jobs, and enable long‑term growth rather than short‑term liquidation.

Our client is looking for a Joint Operations Centre (JOC) Data & Insights Specialist.

The perfect person for this role is someone who loves data and knows how to turn it into real operational solutions. This role uses our client’s big datasets, especially call transcripts, to help them improve negotiations, decision‑making, and collections.

• A curious analyst who digs into data to find the “why”.
• Comfortable working with multiple data sources (collections data, call data, campaigns data, bureau data).
• Knows how to use AI/LLMs to pull insights from conversations, spot negotiation patterns and improve agent behaviour.
• Not a pure techie, but someone who can make the tools useful.
• Able to turn insights into simple, practical actions for operations.
• Analyse trends and highlight quick wins or risks.
• Build insight‑driven tools or dashboards to guide daily decisions.
• Work with JOC and Ops teams to embed improvements.

Skills

• Strong analytical base (SQL/Python helpful).
• BI experience (Qlik is a plus).
• Curious, practical, fast learner.
• Comfortable explaining insights and keeping it simple.