Junior Payments Agent

LulaBet; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading I-gaming and Sportsbook operator in Cape Town seeks a Junior Payments Agent to join their dynamic team. The role involves processing client payments, ensuring accuracy while verifying documents, and resolving payment-related queries. Ideal candidates should have strong business application skills, be highly detail-oriented, and possess good organizational abilities. You'll be part of a collaborative environment with opportunities for career growth and competitive packages, including a comprehensive benefits offering.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Collaborative work environment

Qualifications

• Strongly required business application skills, particularly in Excel and PowerPoint.
• Highly detail-oriented for accuracy in processing.
• Proficient in payment processing software.

Responsibilities

• Process client payments while ensuring accuracy and timeliness.
• Resolve payment-related queries effectively.
• Identify and mitigate potential fraudulent activities.

Skills

Business application skills (Microsoft Excel, PowerPoint)

Detail-oriented

Organizational skills

Written and verbal communication

Payment processing systems

Analytical and problem-solving skills

Education

Experience in financial transactions or banking

Job description

Company Description

We are a leading I‑gaming and Sportsbook operator based in Cape Town, dedicated to providing a top‑tier, world‑class betting experience. Our commitment to innovation, customer service, and quality has made us a go‑to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate Junior Payments Agent to join our dynamic, fast‑paced team. If you thrive in an environment where creativity meets strategy and want to play a key role in our success story, this opportunity could be a perfect fit.

Job Description

Responsibilities

• Processing client payments following internal procedures, ensuring both accuracy and timeliness.
• Review and verify authenticity of documents such as identity documents, bank account verification and other relevant paperwork.
• Reconcile accounts and ensure all transactions are accurately recorded.
• Assisting players with payment‑related queries and resolving any issues that arise during transactions.
• Identify and mitigate potential fraudulent activities, ensuring the security of financial transactions.
• Maintain detailed records of all transactions and ensure data integrity.
• Work closely with other departments, such as customer service and Risk and Trading, to ensure seamless operations.
• Ensure compliance with applicable laws and regulations.
• Monitor transactions for fraud and security purposes.
• Generate and analyze payment processing reports to identify trends and areas for improvement.
• Ad hoc tasks as required by the business.

Skills and Qualifications

• Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint). – Strongly Required.
• Highly detail‑oriented to ensure accuracy in processing payments.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient in using payment processing systems and software.
• Ability to troubleshoot and resolve payment issues efficiently.
• Previous experience in financial transactions, banking, or a related field is preferred.
• Excellent analytical, problem‑solving skills.
• Demonstrated ability to meet goals and deadlines.

Additional Information

• Competitive packages: a comprehensive benefits package, competitive salary, and opportunities for career advancement.
• Collaborative work environment with a diverse team passionate about innovation and customer engagement.
• Career growth in I‑gaming marketing, technical expertise, and a rapidly evolving industry.
• Challenging and rewarding work: daily opportunities to make a meaningful impact.

Shift work required, including weekends and public holidays.

If you’re ready to build something great and make a difference in a company that values innovation, apply today and join us in redefining the gaming experience!