Tech Helpdesk & Fiber Network Support Agent

TT Connect; Boksburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications company is seeking a Customer Support Agent in Boksburg. This role involves ensuring high customer satisfaction by addressing inquiries related to products and services, processing orders, and providing technical support. Ideal candidates will have a minimum of 12 months in call center experience, strong communication skills, and in-depth knowledge of fiber networks. Candidates should hold a Grade 12 certificate, CompTIA N+, and possess a valid driver's license. This position may require weekend and holiday shifts.

Qualifications

• At least 12 months of experience in an inbound/outbound call center environment.
• Strong communication and presentation skills.
• Proficiency in using ticket logging systems for issue tracking and resolution.
• A minimum of 12 months of experience in fiber network support or technical support.
• In-depth knowledge of fiber converters and broadband routers.

Responsibilities

• Efficiently resolve customer complaints and inquiries through various channels.
• Accurately document customer interactions and troubleshoot connectivity issues.
• Maintain precise stock documentation and oversee inventory management.
• Exhibit excellent analytical skills to enhance customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Time management skills

Multitasking ability

Education

Grade 12 or National Senior Certificate

CompTIA N+

Tools

Ticket logging systems

Job description

A telecommunications company is seeking a Customer Support Agent in Boksburg. This role involves ensuring high customer satisfaction by addressing inquiries related to products and services, processing orders, and providing technical support. Ideal candidates will have a minimum of 12 months in call center experience, strong communication skills, and in-depth knowledge of fiber networks. Candidates should hold a Grade 12 certificate, CompTIA N+, and possess a valid driver's license. This position may require weekend and holiday shifts.