Junior IT Service Desk Agent - Tech Support & Growth

Water Tower Group; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT firm in South Africa is seeking three enthusiastic and customer-focused Service Desk Agents to join their IT Department. This entry-level position is ideal for individuals who are passionate about technology and committed to providing excellent technical support to internal users across various business units. Successful candidates will demonstrate strong communication skills and the ability to work collaboratively under pressure, making it a great opportunity for recent graduates or those with minimal experience.

Qualifications

• 0–6 months experience in an IT support or service desk environment, graduates welcome.
• Familiarity with retail or POS systems is advantageous but not essential.

Responsibilities

• Provide excellent technical support to internal users across various business units.
• Work collaboratively within the IT department to resolve issues.

Skills

Excellent communication and interpersonal skills

Problem-solving and analytical abilities

Good understanding of Microsoft Office

Ability to work under pressure

Education

Matric (Grade 12)

Basic IT-related certification or coursework

Diploma or Advanced Certificate

Job description

A leading IT firm in South Africa is seeking three enthusiastic and customer-focused Service Desk Agents to join their IT Department. This entry-level position is ideal for individuals who are passionate about technology and committed to providing excellent technical support to internal users across various business units. Successful candidates will demonstrate strong communication skills and the ability to work collaboratively under pressure, making it a great opportunity for recent graduates or those with minimal experience.