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Service Team Leader (Call Centre) (West / Office Hours) (ID: 686495)
Job summary
An esteemed recruitment agency in Singapore is seeking a Service Team Leader to oversee performance and manage team resources in a structured environment. Responsibilities include preparing reports, conducting audits, and training Customer Service Associates. The ideal candidate has a diploma and at least 2-3 years of relevant experience, along with strong customer service skills.
Benefits
Qualifications
- At least 2 - 3 years in healthcare, contact centre, or service industry.
- 2 years of experience in leading a team.
- Able to work under stress.
Responsibilities
- Monitor performance in real-time and manage resources.
- Prepare statistics and reports.
- Conduct regular audits of team performance.
- Train Customer Service Associates when required.
Skills
Education
Our esteemed client is looking for Service Team Leader
- Competitive Compensation
- Structured & Stable Environment
- Opportunities for Career Growth
- Monitor performance real-time and manage resources / deploy manpower
- Prepare statistics and reports
- Share and broadcast updates to the team
- Execute new workflows, improvement initiatives and changes
- Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
- Diploma in any discipline
- At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
- 2 years of experience in leading a team of staff
- Customer centric and service oriented
- Competent in using computer software and applications
- Able to multi-task and work under a stressful environment
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.