Floor Manager

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a Floor Manager to assist in overseeing restaurant operations. This role requires a focus on maintaining high levels of guest service and managing the restaurant staff, including hiring, training, and performance assessment. The ideal candidate will also be tasked with ensuring compliance with regulations and promoting the restaurant's ethos. Strong leadership and interpersonal skills are essential for success in this position.

Qualifications

• Experience in a managerial role in a restaurant or hospitality setting.
• Strong interpersonal skills to interact with guests and staff.
• Proficient in managing budgets and inventory.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations.
• Ensure high levels of guest service are maintained.
• Hire, train, supervise, and discipline restaurant staff.
• Monitor department performance against budgeted costs.
• Coordinate events to generate additional revenue.

Skills

Guest service management

Staff training and supervision

Event management

Inventory control

Budget management

Job description

The Floor Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Floor Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.