Service Team Leader (Call Centre) (West / Office Hours) (ID: 686495)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An esteemed recruitment agency in Singapore is seeking a Service Team Leader to oversee performance and manage team resources in a structured environment. Responsibilities include preparing reports, conducting audits, and training Customer Service Associates. The ideal candidate has a diploma and at least 2-3 years of relevant experience, along with strong customer service skills.

Benefits

Competitive Compensation

Structured & Stable Environment

Opportunities for Career Growth

Qualifications

• At least 2 - 3 years in healthcare, contact centre, or service industry.
• 2 years of experience in leading a team.
• Able to work under stress.

Responsibilities

• Monitor performance in real-time and manage resources.
• Prepare statistics and reports.
• Conduct regular audits of team performance.
• Train Customer Service Associates when required.

Skills

Customer centric

Service oriented

Multi-tasking

Competent in computer software

Education

Diploma in any discipline

Job description

Our esteemed client is looking for Service Team Leader

Benefits

• Competitive Compensation
• Structured & Stable Environment
• Opportunities for Career Growth

Job Responsibilities

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Qualifications

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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