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Restaurant Customer Service Executive [5.5 Days]
Job summary
A well-regarded restaurant group is seeking a Hostess in Singapore to manage guest greeting and reservations. The ideal candidate has 1+ years of experience in a fast-paced restaurant, strong communication skills, and a professional demeanor. Benefits include meal provisions, transport claims, and career progression opportunities.
Benefits
Qualifications
- 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment.
- Excellent interpersonal and communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
Responsibilities
- Greeting guests and seating them at their table.
- Managing the restaurant's reservation system.
- Ensuring dining room is clean and well-presented.
Skills
📍Bukit Timah: 34 Greenwood Ave, S289236
📍Quayside Isle: 31 Ocean Way #01-02 to 05, S098375
- Greeting guests as they arrive at the restaurant and seating them at their table
- Managing the restaurant's reservation system and taking phone calls to book tables
- Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
- Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
- Assisting with the management of the restaurant's waitlist, communicating wait times to guests
- Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising
- 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
- Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
- Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
- A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
- Basic computer skills, with experience using reservation systems and basic Microsoft Office programs
- Flexibility to work a variety of shifts, including weekends and evenings in Quayside Isle, Sentosa
- Incentive Scheme: 4%, 8%, 12% if sales targets are met
- Staff Meals: Free meals provided during shift
- Night Transport: Taxi claims available for exceptionally late days
- Top Seller Award: Incentives for the highest earner of each month from every outlet
- Wellbeing Benefits: Medical claims included
- Annual Leave: From 7 days onwards (negotiable on case to case basis)
- Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards
- Sentosa Entry Pass: Annual Sentosa islander pass provided for subsidised transport and free entry (for our Sentosa team)
- Career Progression: Career path personalisations and growth opportunities
- Staff Discount: 30% off the entire bill for staff when they dine in with us during their birthday (up to a max of 4 pax)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.