Office-Jobs in Deutschland

About the Role

This is a permanent position working in partnership with medical and security experts to deliver high-quality medical, security, and logistical services to our members. The role involves responding to inbound and outbound calls, emails, and live chat from members traveling domestically or internationally, assisting with their healthcare, travel, and security needs.

Induction date: 16 June 2025

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.

Ideal Candidate

• Passionate about helping people with a naturally empathetic approach

• Excellent at building and maintaining relationships with multiple stakeholders

• Attention to detail and a commitment to adhering to policies and procedures, including data protection

• Experience working in a customer-centric, process-driven business

• Solution-oriented, able to work well under pressure with a collaborative approach in a demanding environment

• Flexible to work as part of a rotating roster without restrictions

• Extensive experience in a customer service role with a high level of professionalism

What We Offer

• Comprehensive 12-16 weeks induction training, including classroom and on-the-job training, buddy system, and mentoring

• Supportive, collaborative, and friendly team culture

• Structured remuneration and career progression programs to support your growth within a global organization

• Opportunities to collaborate with colleagues from other assistance centres worldwide to gain international perspectives on global topics and issues

• Exposure to the latest global medical and security updates and trends

Working Hours

• 13-hour shifts

• Working hours between 7 am and 8 pm

• 15 working shifts per month with 15 days off

• Shifts are ideally 2 days on, 2 days off or 3 days on, 3 days off

• 100% office-based work; no hybrid or work-from-home options

• Work includes weekends and public holidays; no night shifts

Location: Office-based environment, next to Expo MRT station