Membership Support Officer (Office Hrs) | East | Bonuses | Govt - SY

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a dedicated individual to join their team in membership administration. The role involves managing member inquiries, maintaining accurate records, and processing applications. Ideal candidates will possess at least 1 year of relevant experience and a GCE ‘O’ Level qualification. The company offers a supportive work culture and opportunities for growth.

Qualifications

• At least 1 year of experience in customer service, administration, or membership-related roles.
• Strong organizational skills with attention to detail.
• Ability to handle member inquiries professionally.

Responsibilities

• Manage membership enquiries via phone and email.
• Update and maintain accurate member records.
• Process new membership applications and renewals.
• Support front counter operations when required.

Skills

Customer service

Record keeping

Membership administration

Education

GCE ‘O’ Level or equivalent

Job description

🗓️ Work Days: Monday to Friday | 5-Day Work Week
🚍 Transport: Staff shuttle provided

About the Role

We are seeking a dedicated and service‑oriented person to join our dynamic team. The successful candidate will be responsible for providing excellent support to members, maintaining accurate records, and ensuring smooth membership administration.

Key Responsibilities

• Manage membership enquiries via phone and email promptly and professionally.
• Update and maintain accurate member records, account status, and service requests in the membership system.
• Follow up on membership payments, renewals, and entrance fees, including outreach to prospective and existing members.
• Process new membership applications and renewals, including preparation of welcome packages.
• Handle membership suspension requests due to medical, overseas assignments, or study reasons.
• Process refunds or credit balances upon membership expiry or resignation.
• Support front counter operations at the Membership Centre when required.
• Assist in ad‑hoc projects such as membership recruitment drives or open house events.

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 1 year of experience in customer service, administration, or membership‑related roles.
• Candidates with relevant experience may be considered for an Officer (Membership) position.

If you are passionate about delivering exceptional service and enjoy working in a member‑centric environment, we invite you to apply and be part of our team today!

📩 Apply now to join a well‑established organization offering a friendly work culture, stability, and growth opportunities.

Interested candidates, kindly send in your resume in Microsoft Word format to sharonyip(at)rapidrecruitmentasia.com or message 88980*** via Apply Now. We regret that only shortlisted applicants will be notified.

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