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Customer Experience Associate [Little India / Rotating Shifts / $2k–$2.4k] – EH03
Job summary
A hospitality management company in Singapore is looking for a Guest Experience Executive. Responsibilities include providing efficient check-in and check-out services, handling guest complaints, and ensuring adherence to hotel policies. Candidates should have relevant experience in customer-facing roles and the flexibility to work rotating shifts, including weekends and public holidays. Interested candidates are encouraged to submit their CV via WhatsApp.
Qualifications
- Relevant experience in front office or customer-facing roles is required.
- Ability to work rotating shifts, including weekends and public holidays.
Responsibilities
- Provide friendly check-in/check-out service at Hotel Reception.
- Handle guest complaints and special requests professionally.
- Liaise with other departments for smooth operations.
- Maintain high standards of service and hospitality.
Skills
Guest Experience Executive
- Salary: $2000 - $2400
- Working days: 4 days ON & 2 days OFF (including weekends)
- Working hours: 7am to 7pm/ 7pm to 7am
- Working location: Little India
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
- Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
- Handle walk-in, email, phone enquiries, and internet hotel room reservations
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
- Perform any other duties as required and directed by the Manager or Management.
- With relevant working experience in a front office and/ or customer-facing & service role
- Willing to work on rotating shifts on weekends/ Public Holidays
✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.