Customer Experience Associate [Little India / Rotating Shifts / $2k–$2.4k] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is looking for a Guest Experience Executive. Responsibilities include providing efficient check-in and check-out services, handling guest complaints, and ensuring adherence to hotel policies. Candidates should have relevant experience in customer-facing roles and the flexibility to work rotating shifts, including weekends and public holidays. Interested candidates are encouraged to submit their CV via WhatsApp.

Qualifications

• Relevant experience in front office or customer-facing roles is required.
• Ability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide friendly check-in/check-out service at Hotel Reception.
• Handle guest complaints and special requests professionally.
• Liaise with other departments for smooth operations.
• Maintain high standards of service and hospitality.

Skills

Customer service

Proactive problem-solving

Effective communication

Team coordination

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements

• With relevant working experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)