Customer Service Representative (West Area) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative to facilitate export documentation and logistics operations. The ideal candidate will have a diploma in Logistics, at least 5 years of experience in export and logistics, and proficiency in SAP is preferred. This role offers a competitive salary range of $3200 to $3800, along with AWS and vacation leave benefits. It’s an excellent opportunity for those looking to advance their career in the logistics sector.

Qualifications

• Minimum 5 years in export or logistics operations.
• Familiarity with GSAP, Import & export documentation, Letter of Credit & bank negotiation.

Responsibilities

• Report to the Customer Service Manager.
• Assist with customer follow-ups and document preparation.
• Process export/import orders ensuring accurate documentation.
• Coordinate with forwarders and warehouses for shipment.
• Monitor shipments and resolve any issues promptly.

Skills

Experience in export documentation

Order administration

Proficiency in SAP

Education

Diploma in Logistics or a related discipline

Job description

Customer Service Representative

Location: Jurong Island (Company transport provided near Jurong East MRT)
Workhours : 8 am to 4.30 pm (Mon to Fri)
Salary range : $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department’s needs and customers’ follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export / import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking
• Samuel Siaw
• The Supreme HR Advisory Pte Ltd
• EA No: 14C7279
• Reg No: R2412474