Customer Service Executive (Air Import & Export )

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive to provide outstanding service and resolve customer inquiries regarding air cargo shipments. Applicants should have at least 3 years of experience in customer service or a sales role, along with strong problem-solving and communication skills. Proficiency in Microsoft Office is essential. This position offers a work week from Monday to Friday, with competitive compensation and opportunities for career progression.

Benefits

Career progression

5-day work week

Competitive salary with bonuses

Qualifications

• Minimum 3 years experience in customer service, sales, or operational coordination.
• Ability to handle customer complaints and understand air cargo logistics.
• Strong understanding of computer systems and internet applications.

Responsibilities

• Provide excellent customer service and resolve inquiries regarding cargo.
• Negotiate with carriers for rates and cargo space.
• Anticipate and solve customer problems proactively.
• Maintain product knowledge and communication for optimal service.

Skills

Customer service

Sales skills

Problem-solving

Communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS

• 5 days work week (Monday- Friday, 9am-6pm)
• Working location: Changi
• Our company emphasises good career progression.

Job Description

Provides front line service to customers by booking cargo shipments into the tracking system. Handles and resolves customer complaints and special air shipping requirements and answers customer questions regarding products or services.

Must have an understanding of computer systems, internet applications and Microsoft Office applications including Word, Excel and Outlook. Experience is required in sales, customer service or an operational coordination role in transportation, freight forwarding and/or air cargo transport industry.

Key Responsibilities

• Provide professional, excellent service to customers on a daily basis, building and maintaining relationships and responding to customers’ needs regarding carriage availability and order status.
• Negotiate rates and cargo space with carriers/airlines.
• Proactively anticipate problems for customers using daily reporting functions.
• Facilitate win‑win solutions during problem‑solving for both customers and the company through sales, scheduling, transportation and after‑sales service.
• Maintain product knowledge and excellent communication with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Ensure accurate order entry, monitor proper pricing, and resolve any credit issues related to orders.
• Maximise loading and shipping methods for all orders.
• Participate in growth development and cross‑training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned.

Requirement

• Minimum 3 years experience in relevant industry.