Marketing Assistant jobs in Singapore

Job Responsibilities:

• Lead and oversee the export shipping team, developing and executing strategies for continuous improvement in service quality and transit time performance.
• Collaborate directly with the Executive Chairman and Joint CEO to support both new and existing customers.
• Coordinate with the Import Shipping Manager to define and align departmental KPIs.
• Manage and maintain ISO9001 documentation and compliance standards.
• Train, mentor, and enhance the performance and output quality of the export shipping team.
• Possess strong knowledge of import/export operations and customs regulations, ensuring all permit declarations comply with Singapore and international (e.g., Japan, Korea, Malaysia, Philippines, Middle East, Bangladesh) customs procedures.
• Oversee vendor relationships with hauliers, transporters, and related service providers.
• Negotiate competitive freight rates with forwarders and manage vessel bookings.
• Prepare and manage full sets of shipping documents, including invoice, packing list, bill of lading, certificate of origin, insurance, and other required certificates; ensure legalization where necessary.
• Handle documentation according to Letters of Credit, ensuring full compliance with bank and customer requirements.
• Work closely with clients to develop efficient, customized logistics solutions.
• Manage customer service matters, including responding to inquiries, resolving complaints and disputes, and facilitating internal communication regarding shipments.
• Oversee daily freight forwarding operations and transaction processing.
• Coordinate inspections with the quality team and statutory authorities when required.
• Prepare and manage sales contracts, forecasts, and analytical reports to support planning and decision-making.
• Plan and track shipment schedules and logistics activities.
• Issue sales contracts and work orders in alignment with customer requirements.
• Negotiate free time extensions with shipping lines to optimize cost efficiency.
• Verify and approve charges related to warehousing, loading, and production packing.
• Carry out ad hoc tasks and responsibilities as assigned by the company.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
• Minimum 10 years of experience in export/import shipping operations, logistics, or freight forwarding
• Experience handling Letters of Credit (LCs) and shipping documentation is essential.
• Familiarity with working across multiple countries/regions (e.g., Singapore, Japan, Malaysia, Philippines, Middle East, etc.).
• Strong knowledge of international shipping procedures, Incoterms, customs regulations, and freight documentation.
• Excellent negotiation skills, especially for freight rates and vendor contracts.
• Hands-on experience with ISO9001 documentation and audits.
• Strong analytical and reporting skills – ability to prepare forecasts and sales contracts.
• Able to handle and resolve customer complaints, internal disputes, and compliance issues professionally.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

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