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Customer Service Executive [Logistic Operations | 5 days | Penjuru] - SM09
Job summary
A recruitment agency is seeking a Customer Service Executive in Singapore to manage order processing and enhance customer relationships. The ideal candidate has 2-3 years of experience in Logistic Operations and is proficient in Microsoft Office. This role requires commitment to maintaining a safe environment and effectively handling customer complaints.
Qualifications
- 2 - 3 years’ experience in Logistic Operations.
- Proficient in Microsoft Office.
Responsibilities
- Prevent injuries and maintain a safe environment.
- Support the OSH program and ensure compliance.
- Responsible for Order Processing and customer order verifications.
- Coordinate with booking agents for supply schedules.
- Handle customer complaints and provide solutions.
Skills
- Location: Penjuru
- Salary: $2800 - $3100
- Working days: Monday – Friday
- Working hours: 8:30am – 5:00pm
Responsibilities
- Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
- To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
- Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
- Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
- Coordination with booking agents or ship operators for status of supply schedule / vessel loading
- Collaborate closely with the planner to ensure timely supply and coordination
- Tally overall order received at the end of day to ensure all order is not missed out
- Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
- Closing of job orders for billing once job is completed
- Handle customer complaints, provide appropriate solution and alternatives
- Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
- Other Duties as assigned
Job Requirements:
- 2 - 3 years’ experience in Logistic Operations
- Proficient in Microsoft Office
WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EA No: 14C7279
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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