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5,874

Customer Service Manager jobs in Singapore

QC Supervisor/Senior Supervisor

THONG SIEK FOOD INDUSTRY PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago
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Unit Supervisor (Staff Cafeteria)_ 5 Days Work

THE WOK PEOPLE PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
30+ days ago

Front Desk Supervisor

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
30+ days ago

Supervisor / Assistant Supervisor

CLUB CHINOIS PTE LTD

Singapore
On-site
SGD 20,000 - 60,000
30+ days ago

Foot Reflexology Supervisor

B.L.K BEAUTY AND WELLNESS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago
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SUPERVISOR

TASTY EATS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Supervisor / Assistant Supervisor

TUNG LOK MILLENNIUM PTE LTD

Singapore
On-site
SGD 20,000 - 60,000
30+ days ago

OPERATION SUPERVISOR

MANPOWER LINK PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
30+ days ago
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QC Chemist (Lab Supervisor)

RECRUITPEDIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Frontline Support Team Lead

P2P

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

OPERATION SUPERVISOR

HONG HOY CONSULTANCY PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
30+ days ago

SUPERVISOR

DOMESTIC MAID SPECIALIST

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Mgmt Trainee/Snr Supervisor/Supervisor for Japanese Cuisine Restaurant

TOMO IZAKAYA PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
30+ days ago

Support Team Lead - PH (Remote)

Moneythor

Singapore
Remote
SGD 90,000 - 120,000
30+ days ago

Investment Counselor Team Lead - Senior Vice President

Citi

Singapore
On-site
SGD 125,000 - 150,000
30+ days ago

Housekeeping Attendant/Supervisor

Singapore Swimming Club

Singapore
On-site
SGD 20,000 - 60,000
30+ days ago

Operation Supervisor

STARCO GROUP PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
30+ days ago

supervisor

I-LINK MANPOWER CONSULTANCY PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Landscape Supervisor

SSR LANDSCAPE MAINTENANCE & CONSTRUCTION PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

supervisor

MEGAPEAK ENTERPRISE PRIVATE LIMITED

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Team Leader

Vopak

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Security Team Leader

OUE LIMITED

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Security Team Leader — Guest Safety & Operations

OUE LIMITED

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Bartender Suprevisor [5.5 days]

YOSSBY ASIA PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
30+ days ago

SUPERVISOR

58 RECRUITMENT PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

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QC Supervisor/Senior Supervisor
THONG SIEK FOOD INDUSTRY PTE LTD
Singapore
On-site
SGD 60,000 - 80,000
Full time
30+ days ago

Job summary

A food industry company in Singapore seeks a quality assurance professional to manage online quality checks and handle customer complaints. The ideal candidate holds a Diploma/Degree in Food Science and has over 2 years of experience in quality management systems. Strong problem-solving and communication skills are essential for this role, which offers a 5-day workweek with flexible hours.

Qualifications

  • At least 2 years of relevant experience for Senior position.
  • Exceptional problem-solving skills.
  • Strong ability to work well in a team and independently.
  • Ability to work with multiple priorities in a fast-paced environment is required.

Responsibilities

  • Online Quality Checking for various equipment.
  • Monthly Verification of Critical Control Points (CCP).
  • Handle Customers’ Complaints.
  • Maintain up-to-date quality control programs and policies.

Skills

Quality Management Systems (HACCP, BRC, ISO 22000)
Problem-solving skills
Communication Skills
Organizational Skills
Analytical Skills
Teamwork
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Access

Education

Diploma / Degree in Food Science
Job description
Responsibilities
  • Online Quality Checking (Metal Detector, Cooker, Pasteurizer, Steamer)
  • Online Finished Product Testing
  • Monthly Verification of CCP (Critical Control Point)
  • Online Verification Sampling for Microbial Analysis
  • Internal Calibration of Weighing Scales
  • Verification on goods return
  • Handle Customers’ Complaint
  • Conduct routine physical, chemical, sensory and other analyses accordingly.
  • Take appropriate decisions for rework of material based on historical trend and in consultation with seniors
  • Raise non-conformance for quality deviations of Raw Material/Finished Goods and follow up with proper closure of corrective and preventive action
  • Initiate actions to investigate customer complaint in consultation with relevant team members
  • Collect comprehensive evidence/crucial data, provide sound reasoning and propose possible root cause for customer complaints and internal rejection
  • Maintain up-to-date quality control programs, policies, process workflows, procedures and work instructions
Requirements
  • Diploma / Degree in Food Science preferred
  • At least 2 years of relevant experience for Senior position
  • Experienced and passionate in Continuous Improvement
  • Exceptional problem-solving skills
  • Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
  • Good Communication, Organizational and Analytical Skills
  • Strong ability to work well in a team and independently
  • Excellent IT skills, particularly in MS Excel, PowerPoint, Word, Access
  • Ability to work with multiple priorities in a fast-paced environment is required.
  • 5 Days Work Week + 1 Saturday per month
  • Undertake any other ad-hoc projects/ tasks assigned
  • Job Scope, Work Day and Work Hours subject to changes depending on work requirement
  • Fresh grads are welcome
  • Salary package commensurate with experience
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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