Customer Service Manager jobs in Singapore
QC Supervisor/Senior Supervisor
THONG SIEK FOOD INDUSTRY PTE LTD
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THE WOK PEOPLE PTE. LTD.
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CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
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CLUB CHINOIS PTE LTD
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B.L.K BEAUTY AND WELLNESS PTE. LTD.
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TUNG LOK MILLENNIUM PTE LTD
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QC Supervisor/Senior Supervisor
Job summary
A food industry company in Singapore seeks a quality assurance professional to manage online quality checks and handle customer complaints. The ideal candidate holds a Diploma/Degree in Food Science and has over 2 years of experience in quality management systems. Strong problem-solving and communication skills are essential for this role, which offers a 5-day workweek with flexible hours.
Qualifications
- At least 2 years of relevant experience for Senior position.
- Exceptional problem-solving skills.
- Strong ability to work well in a team and independently.
- Ability to work with multiple priorities in a fast-paced environment is required.
Responsibilities
- Online Quality Checking for various equipment.
- Monthly Verification of Critical Control Points (CCP).
- Handle Customers’ Complaints.
- Maintain up-to-date quality control programs and policies.
Skills
Education
- Online Quality Checking (Metal Detector, Cooker, Pasteurizer, Steamer)
- Online Finished Product Testing
- Monthly Verification of CCP (Critical Control Point)
- Online Verification Sampling for Microbial Analysis
- Internal Calibration of Weighing Scales
- Verification on goods return
- Handle Customers’ Complaint
- Conduct routine physical, chemical, sensory and other analyses accordingly.
- Take appropriate decisions for rework of material based on historical trend and in consultation with seniors
- Raise non-conformance for quality deviations of Raw Material/Finished Goods and follow up with proper closure of corrective and preventive action
- Initiate actions to investigate customer complaint in consultation with relevant team members
- Collect comprehensive evidence/crucial data, provide sound reasoning and propose possible root cause for customer complaints and internal rejection
- Maintain up-to-date quality control programs, policies, process workflows, procedures and work instructions
- Diploma / Degree in Food Science preferred
- At least 2 years of relevant experience for Senior position
- Experienced and passionate in Continuous Improvement
- Exceptional problem-solving skills
- Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
- Good Communication, Organizational and Analytical Skills
- Strong ability to work well in a team and independently
- Excellent IT skills, particularly in MS Excel, PowerPoint, Word, Access
- Ability to work with multiple priorities in a fast-paced environment is required.
- 5 Days Work Week + 1 Saturday per month
- Undertake any other ad-hoc projects/ tasks assigned
- Job Scope, Work Day and Work Hours subject to changes depending on work requirement
- Fresh grads are welcome
- Salary package commensurate with experience
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.