Operations Lead & People Supervisor

T&S ECO SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading service provider in Singapore is looking for an Assistant Supervisor to manage and train teams, ensure quality service delivery, and handle departmental budgets. The ideal candidate will be responsible for monitoring compliance with operational standards, coordinating workflow between departments, and responding to guest requests. Applicants should be capable of making staffing adjustments and reviewing production reports, with relevant experience in personnel management and customer service. This role is crucial for maintaining service excellence.

Responsibilities

• Manage, train, and monitor team members and team leads.
• Direct and assign employees to ensure quality product or service delivery.
• Monitor employee compliance with operational standards.
• Adjust staffing levels and inventory as needed.
• Complete weekly inventory.
• Reinforce customer service standards.
• Assist in maintaining files and documentation.
• Manage departmental budgets and approve purchases.
• Monitor equipment and materials purchases.
• Respond to guest requests and complaints.
• Establish performance goals for employees.
• Perform personnel management functions.
• Review sales, production, and expense reports.
• Coordinate workflow between departments.
• Review budgetary variances with department managers.
• Assist with accounts receivable collection.

Job description

A leading service provider in Singapore is looking for an Assistant Supervisor to manage and train teams, ensure quality service delivery, and handle departmental budgets. The ideal candidate will be responsible for monitoring compliance with operational standards, coordinating workflow between departments, and responding to guest requests. Applicants should be capable of making staffing adjustments and reviewing production reports, with relevant experience in personnel management and customer service. This role is crucial for maintaining service excellence.