Customer Service Associate (Order Processing)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment company in Singapore is looking for a Customer Service Associate to provide timely support and ensure seamless order fulfillment. The ideal candidate has at least 2 years of relevant experience, a diploma in Business Studies, and is proficient in Microsoft Office. Experience with Oracle or SAP is an advantage. This role requires monthly rotating standby shifts during weekends and holidays, emphasizing strong communication and organizational skills.

Qualifications

• Minimum 2 years of relevant experience in customer service.
• Proficient in Oracle or SAP systems preferred.
• Knowledge of Japanese for communication with headquarters in Japan.

Responsibilities

• Process quotations, purchase orders, and sales orders.
• Manage customer consignment programs efficiently.
• Ensure on-time deliveries to internal and external clients.
• Maintain inventory levels and oversee stock movement.

Skills

Customer support

Communication skills

Interpersonal skills

Organizational skills

Education

Diploma in Business Studies or equivalent

Tools

Oracle

SAP

Microsoft Office Applications

Job description

Job Details:

• Working hours : Monday to Friday, 8:30 AM to 5:30 PM (this role require to work a monthly rotating standby schedule during weekends and public holidays, with one weekend per month on duty according to the roster)
• Location: Paya Lebar MRT
• 1 yr contract (with potential for conversion)

We are seeking an experienced Customer Service Associate to join our dynamic team. The ideal candidate will have a strong passion for providing timely support to customers and ensuring seamless order fulfillment processes.

Job Scope:

• Process quotations, purchase orders and sales orders efficiently and accurately
• Manage Customer Consignment Programs
• Responsible for ensuring on-time deliveries to both internal customers (engineers) and external clients. Collaborate closely with customers, vendors and engineers to coordinate and meet delivery deadlines in accordance with customer requirements
• Maintain inventory levels and oversee stock movement efficiently
• Update and ensure accuracy of customer price books
• Ensure the maintenance of a well-organized and efficient documentation filing system
• Manage and resolve inquiries from customers and business partners effectively
• Cultivate and maintain good customer relationships
• Other duties as assigned

Job Requirement:

• Diploma in Business Studies or its equivalent
• At least 2 years of relevant experience
• Experience with Oracle or SAP system will be an added advantage
• Proficient in Microsoft Office Applications
• Knowledge of Japanese will be an advantage as this role requires regular communication with our headquarter and factories in Japan
• Strong communication and good interpersonal skills
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision
• Required to be available for monthly rotating standby schedule during weekends and public holidays

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)