Customer Care Manager jobs in Singapore

Advisory services – Providing guidance on financial reporting, compliance, and accounting-related matters.

• Comprehensive advice on reorganizations/restructuring from accounting, tax, and legal perspectives
• Transaction Structuring [SU1][SU2]– Advising on deal structuring from financial, tax, and regulatory perspectives to optimize transaction outcomes
• Financial Due Diligence – Assisting in reviewing financial records for mergers, acquisitions, and investment decisions
• Valuation – Supporting financial modelling and analysis for business valuation
• GAAP Conversion[SU3][SU4]– Assisting in converting financial statements prepared under one accounting framework (e.g., IFRS, US GAAP, local GAAP) into another framework for the needs of different financial statement users, such as investors, lenders, or parent companies

Client relationship management

• Serve as the primary point of contact for Japanese-speaking clients, providing excellent customer service and responding to their inquiries promptly
• Collaborate with different internal teams (eg: Corporate Secretarial, treasury etc) to obtain information for Japanese clients/ HQ
• Provide translation and interpretation from Japanese to English, and vice versa for the team
• Build and maintain relationships with current/ potential Japanese clients
• Identify opportunities for business growth, including upselling and cross-selling financial services to clients

Requirements:

• Bachelor’s degree in accountancy or equivalent
• Candidates must possess professional qualifications such as CA/CPA etc
• Candidate must be proficient in English & Japanese (JLPT N1, written and spoken) to liaise with and to provide consultation to Japanese speaking clients stationed in Japan and Japan HQ
• Minimum 3 years of relevant working experience
• Candidate must be willing to travel for business trips as required that may occur periodically
• Experience in the Professional Services industry and/or client-facing roles would be an added advantage
• Able to multi-task in a fast-paced environment.
• Self-motivated and serious work attitude.
• Strong interpersonal and communication skills, with a focus on client relationship building.
• A good team player.

Company Benefits:

• Quarterly townhall session & team bonding sessions with food and drinks provided
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations
• Comprehensive healthcare coverage and insurance benefits
• Hybrid working environment (work from home arrangement and staggered working hours)
• Variable bonus