Customer Care Manager jobs in Singapore

C.H. Robinson is seeking a Sales Executive to join our Global Forwarding division. You will directly generate revenue and drive new business by managing face‑to‑face sales meetings, presenting recommendations for supply chain improvements, and closing the sales. You will be selling for the industry leader, backed by people, processes, and technology that are second to none.

At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role, you will engage with peers on‑site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage customer interactions including fostering relationships, making customer calls and closing deals
• Visit customers and potential clients within assigned territory 3‑to‑4 days per week
• Collaborate with manager to ensure alignment with branch strategies in forecasting, business planning, and pipeline development
• Demonstrate solid decision‑making skills and ability to prioritize ever‑changing daily tasks
• Work closely with other internal departments to ensure a seamless and positive customer experience
• Consult with several levels of decision‑makers and buying influences to understand customers’ business challenges and supply chain goals
• Ability to develop tailored solutions that deliver value and support the customer’s business strategy
• Sales Executive is expected to bring own contribution to the Regional team, not only by consistently achieving your new net revenue targets, but also by sharing opinions and ideas, as well as best practices, in order to support the success of the entire sales team and the Branch they work with
• Prospect, plan and conduct face to face visits with new prospective customers within Branch territory
• Maintain & update (minimum weekly) our CRM system
• Remain engaged with customers to maintain relationship and ensure ongoing success of accounts in collaboration with local assigned Account Executive/Account Manager
• Follow up and respond to sales leads generated by overseas offices or assigned by your Sales Manager
• Attend training sessions created to enhance relevant knowledge and skills
• Co‑ordinate quotes with your Sales Coordinator (where applicable) and facilitate the transition of new customers to the local Account Executive/Account Manager

Required:

• High school diploma or bachelor
• Minimum 3 years of operations experience from a freight forwarder or outside sales experience
• Willingness to travel within assigned territory
• Site Specific: Fluent in English

Preferred:

• Site Specific: Bachelor’s degree from an accredited college or university
• Advanced knowledge of logistical concepts and supply chain terminology
• Ability to multi‑task, prioritize, and manage time effectively
• Strong attention to detail
• Strong ability to persuade, motivate, and influence others
• Self‑driven, results‑orientated individual with a positive outlook and clear focus on high quality and business profitability
• Keen sense for business development with a clear “hunter” mentality
• Develop and maintain strong inter‑company relationships
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.