Sales Executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury watch service center in Singapore seeks a customer service representative to assist clients with their watch issues. The role requires a minimum GCE 'O' Level education and at least one year of experience in luxury watch sales or direct customer service. Strong communication skills in English and/or Mandarin are essential. You will welcome customers, provide assessments, and ensure high customer satisfaction while working flexible retail hours, including weekends and public holidays.

Qualifications

• Minimum GCE 'O' Level or related diploma required.
• At least 1 year of experience in luxury watch sales/service or customer-facing retail.
• Able to communicate effectively in English and/or Mandarin.

Responsibilities

• Welcome customers and register their watches for inspection.
• Communicate with customers to understand watch issues and record details.
• Provide preliminary assessment of watch issues.

Skills

Strong communication skills in English and/or Mandarin

Customer-focused and service-oriented

Attention to detail

Education

GCE 'O' Level / Diploma in Business, Retail, or related field

Tools

POS system

Basic computer skills

Job description

Job Description / 职责描述：

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Strong communication skills in English and/or Mandarin (other languages are a plus)
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service