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Resumo da oferta
A leading service provider in Jeddah is looking for a professional to manage partner relationships end-to-end. You will be the primary contact, drive satisfaction, and improve service quality through data-driven follow-ups. Candidates should hold a relevant bachelor's degree and possess over 2 years of experience in account management. Strong communication and negotiation skills are essential.
Qualificações
- 2+ years in account management/partner relations or customer success.
- Hands-on with CRM/ticketing and operational performance tracking.
Responsabilidades
- Manage incoming requests via CRM; track to closure within SLA.
- Run regular partner meetings and briefings on policies and processes.
- Coordinate internally (ops/tech/support) and escape when needed.
- Monitor data quality and compliance; propose and execute improvements.
- Produce periodic performance reports (progress, issues, recommendations).
Conhecimentos
Formação académica
Ferramentas
Own partner relationships end-to-end. Be the primary point of contact, drive satisfaction and compliance, and improve service quality through data-driven follow-ups.
- Manage incoming requests via CRM; track to closure within SLA.
- Run regular partner meetings and briefings on policies and processes.
- Coordinate internally (ops/tech/support) and escape when needed.
- Monitor data quality and compliance; propose and execute improvements.
- Produce periodic performance reports (progress, issues, recommendations).
- Bachelor’s degree in Business, Information Systems, Engineering, or related.
- 2+ years in account management/partner relations or customer success.
- Hands‑on with CRM/ticketing and operational performance tracking.
- Strong communication, prioritization, negotiation, and pressure handling.
- SLA closure rate for tickets.
- Partner satisfaction and compliance/data‑quality improvements.
- Cycle time reduction and delivery of improvement initiatives.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.