Account Manager

Emdad By Elm; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading service provider in Jeddah is looking for a professional to manage partner relationships end-to-end. You will be the primary contact, drive satisfaction, and improve service quality through data-driven follow-ups. Candidates should hold a relevant bachelor's degree and possess over 2 years of experience in account management. Strong communication and negotiation skills are essential.

Qualifications

• 2+ years in account management/partner relations or customer success.
• Hands-on with CRM/ticketing and operational performance tracking.

Responsibilities

• Manage incoming requests via CRM; track to closure within SLA.
• Run regular partner meetings and briefings on policies and processes.
• Coordinate internally (ops/tech/support) and escape when needed.
• Monitor data quality and compliance; propose and execute improvements.
• Produce periodic performance reports (progress, issues, recommendations).

Skills

Communication skills

Negotiation skills

Prioritization

Pressure handling

Education

Bachelor's degree in Business, Information Systems, Engineering, or related

Tools

CRM systems

Ticketing systems

Job description

Role Summary

Own partner relationships end-to-end. Be the primary point of contact, drive satisfaction and compliance, and improve service quality through data-driven follow-ups.

Key Responsibilities

• Manage incoming requests via CRM; track to closure within SLA.
• Run regular partner meetings and briefings on policies and processes.
• Coordinate internally (ops/tech/support) and escape when needed.
• Monitor data quality and compliance; propose and execute improvements.
• Produce periodic performance reports (progress, issues, recommendations).

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related.
• 2+ years in account management/partner relations or customer success.
• Hands‑on with CRM/ticketing and operational performance tracking.
• Strong communication, prioritization, negotiation, and pressure handling.

Success Metrics

• SLA closure rate for tickets.
• Partner satisfaction and compliance/data‑quality improvements.
• Cycle time reduction and delivery of improvement initiatives.