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E- Commerce Operations Manager
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E- Commerce Operations Manager
Job summary
A leading recruitment firm in Saudi Arabia is seeking an E-commerce Operations Manager to optimize e-commerce operations and drive quick commerce initiatives. The ideal candidate will have over 5 years of experience in logistics, understand the Middle Eastern market, and possess strong leadership and analytical skills. This role offers an attractive salary and benefits.
Benefits
Qualifications
- Minimum 5 years of experience in e-commerce operations or logistics.
- Understanding of Middle East market and consumer behavior.
- Proven ability to manage partner relationships.
- Excellent problem-solving and analytical skills.
- Strong communication and leadership skills.
- Arabic proficiency is a strong advantage.
Responsibilities
- Manage and optimize e-commerce operations within stores and partners.
- Implement standard operating procedures for order fulfillment.
- Drive the quick commerce strategy and oversee its rollout.
- Monitor performance and ensure best delivery speed.
- Design scalable last-mile solutions balancing speed and cost.
- Build relationships with logistics providers to improve KPIs.
Skills
Black & Grey HR is recruiting for a leading retail group in the KSA. Our client is looking to hire an E-commerce Operations Manager who will be responsible for managing and optimizing e-commerce operations, quick commerce, and last-mile development. This pivotal role will focus on streamlining in-store and partner-based e-commerce processes, implementing efficient SOPs, and scaling online grocery delivery and click & collect services. The Manager will drive the Q-commerce strategy by expanding into key markets, onboarding and collaborating with partners, and ensuring exceptional delivery speed and customer satisfaction. Additionally, the role will support the design and execution of scalable last-mile solutions that balance speed, cost, and customer expectations while strengthening relationships with logistics providers and internal stakeholders to improve KPIs and enhance the overall customer experience.
- Collaborate with the field team and operations team to manage and optimize e-commerce operations within stores and across strategic retail partners.
- Develop and implement standard operating procedures (SOPs) that ensure efficient picking, packing, and order fulfilment processes.
- Lead the scaling of online grocery delivery and click and collect services, ensuring seamless coordination between store operations, technology, and customer service.
- Drive the development of the quick commerce (Q-commerce) strategy and oversee its rollout in key markets.
- Identify and onboard new Q-commerce partners; work closely with existing ones to optimize infrastructure, technology, and service delivery.
- Monitor performance and customer satisfaction to ensure best-in-class delivery speed and experience.
- Design and implement scalable last-mile solutions that balance speed, cost, and customer expectations.
- Work cross-functionally to enhance delivery tracking, order accuracy, and real-time communication with customers.
- Build strategic relationships with last-mile logistics providers and internal stakeholders to improve delivery KPIs.
- A minimum of 5 Years of experience in e-commerce operations, logistics, or last-mile delivery, preferably in grocery or retail sectors.
- Understanding of the Middle East market and consumer behavior in the region.
- Proven ability to manage partner relationships, field operations, and cross-functional teams.
- Data-driven with excellent problem-solving and analytical skills.
- Strong leadership, communication, and project management skills.
- Fluent in English; Arabic proficiency is a strong advantage.
Attractive Salary + Benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.