Job Search and Career Advice Platform
2,271

Delivery jobs in Saudi Arabia

Service Delivery Manager

Service Delivery Manager
Master Works
Riyadh
SAR 200,000 - 300,000
Urgently required
Today
I want to receive the latest job alerts for “Delivery” jobs

Executive Director - Delivery

Executive Director - Delivery
Qiddiya Investment Company
Riyadh
SAR 300,000 - 500,000
Urgently required
2 days ago

Courier (JED)

Courier (JED)
DHL Express
Makkah Region
SAR 48,000 - 120,000
Urgently required
Today

Project Technical Delivery Manager

Project Technical Delivery Manager
Nvidia Corp
Saudi Arabia
Remote
SAR 360,000 - 480,000
Urgently required
2 days ago

Project Management Consultant

Project Management Consultant
Luxoft
Riyadh
SAR 200,000 - 300,000
Urgently required
2 days ago
Discover more opportunities than anywhere else.
Find more jobs now

Courier (TUU)

Courier (TUU)
DHL Express
Makkah Region
SAR 48,000 - 120,000
Urgently required
2 days ago

Senior Project Manager

Senior Project Manager
Invenio Business Solutions
Riyadh
USD 30,000 - 50,000
Urgently required
Yesterday

Senior Project Manager

Senior Project Manager
invenioLSI
Riyadh Region
SAR 200,000 - 300,000
Urgently required
2 days ago
HeadhuntersConnect with headhunters to apply for similar jobs

Project Manager - Communication

Project Manager - Communication
ALSTOM Transmission & Distribution
Riyadh
SAR 150,000 - 200,000
Urgently required
2 days ago

Chief Architect - CCC Transformation

Chief Architect - CCC Transformation
swatX Solutions
Saudi Arabia
SAR 400,000 - 600,000
Urgently required
2 days ago

Regional Capability Lead - Digital Consulting

Regional Capability Lead - Digital Consulting
AtkinsRéalis
Riyadh
SAR 350,000 - 500,000
Urgently required
2 days ago

Chemical Technology Trainer

Chemical Technology Trainer
Lincoln College International KSA
معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية
SAR 48,000 - 120,000
Urgently required
Yesterday

Procurement Manager - HV Overseas Suppliers

Procurement Manager - HV Overseas Suppliers
H-E Parts
Dammam
SAR 200,000 - 300,000
Urgently required
Yesterday

Procurement Manager - HV Overseas Suppliers

Procurement Manager - HV Overseas Suppliers
Hitachi
Saudi Arabia
SAR 200,000 - 300,000
Urgently required
Yesterday

Senior Data Analyst

Senior Data Analyst
Delivery Hero Austria
Riyadh
USD 40,000 - 70,000
Urgently required
2 days ago

Project Manager - Bids

Project Manager - Bids
BAE Systems
Riyadh
SAR 150,000 - 200,000
Urgently required
2 days ago

Procurement Officer - Saudi National

Procurement Officer - Saudi National
ZMI Holdings
Al Khobar
SAR 150,000 - 200,000
Urgently required
2 days ago

Software Tester Jobs in Riyadh

Software Tester Jobs in Riyadh
Almajdouie
Riyadh
SAR 200,000 - 300,000
Urgently required
2 days ago

Programme Manager - TSS

Programme Manager - TSS
BAE Systems
Dhahran Compound
USD 80,000 - 120,000
Urgently required
Today

Sr. QA Engineer, Metal Factory | alfanar Electric

Sr. QA Engineer, Metal Factory | alfanar Electric
Alfanar
Riyadh
SAR 40,000 - 70,000
Urgently required
Today

Section Manager , Commodity Management | alfanar Electric

Section Manager , Commodity Management | alfanar Electric
Alfanar
Riyadh
SAR 200,000 - 300,000
Urgently required
Today

Section Manager , Commodity Management | alfanar Electric

Section Manager , Commodity Management | alfanar Electric
alfanar Group
Riyadh
SAR 200,000 - 300,000
Urgently required
Today

Program Manager

Program Manager
Horizontal Digital
Riyadh
USD 90,000 - 130,000
Urgently required
Today

Associate Procurement Director / Major Projects Riyadh

Associate Procurement Director / Major Projects Riyadh
Chartered Institute of Procurement and Supply (CIPS)
Saudi Arabia
USD 120,000 - 150,000
Urgently required
Today

Courier (RIYADH)

Courier (RIYADH)
DHL Express
Riyadh Region
SAR 48,000 - 120,000
Urgently required
Today

Top job titles:

Investment Banking jobsBank jobsOnline jobsPrivate Banker jobsMarketing And Sales jobsExpat jobsNurse jobsPart Time jobsHotel jobsMechanical Engineer jobs

Top companies:

Jobs at AramcoJobs at NeomJobs at MarriottJobs at AmazonJobs at EmiratesJobs at AccorJobs at RotanaJobs at Ernst & YoungJobs at HiltonJobs at Pwc

Top cities:

Jobs in RiyadhJobs in JeddahJobs in DammamJobs in MakkahJobs in Khobar

Service Delivery Manager

Be among the first applicants.
Master Works
Riyadh
SAR 200,000 - 300,000
Be among the first applicants.
Today
Job description

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

  • Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
  • Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
  • Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations

Client Relationship & Account Management:

  • Act as the key interface between Master Works and its managed service clients
  • Develop a deep understanding of each client's operational needs and business objectives
  • Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust

Team Leadership & Development:

  • Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
  • Define performance metrics and career development plans for team members
  • Foster a culture of ownership, agility, and accountability

SLA Management & Reporting:

  • Monitor service levels and performance indicators using ITSM tools
  • Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
  • Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations

Continuous Improvement & Growth Enablement:

  • Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
  • Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
  • Support the development of service catalogs, pricing models, and proposals for new managed services engagements

Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related discipline
  • 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
  • Experience in the Saudi IT market or government digital transformation projects is a plus
  • ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous

Key Competencies:

  • Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
  • Strong leadership and people management capabilities
  • Excellent communication and stakeholder management skills
  • Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms

Strategic thinking with a hands-on approach in startup environments.
  • 1
  • 2
  • 3
  • ...
  • 91
  • Next

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform
Land a better
job faster
Follow us
JobLeads Youtube ProfileJobLeads Linkedin ProfileJobLeads Instagram ProfileJobLeads Facebook ProfileJobLeads Twitter AccountJobLeads Xing Profile
Company
  • Customer reviews
  • Careers at JobLeads
  • Site notice
Services
  • Free resume review
  • Job search
  • Headhunter matching
  • Career advice
  • JobLeads MasterClass
  • Browse jobs
Free resources
  • Predictions for 2024
  • 5 Stages of a Successful Job Search
  • 8 Common Job Search Mistakes
  • How Long should My Resume Be?
Support
  • Help
  • Partner integration
  • ATS Partners
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved