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Delivery jobs in Saudi Arabia
Delivery Experience Manager
Talent 360
Riyad Al Khabra
On-site
SAR 300,000 - 400,000
Today
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Director - Modern Methods of Construction (CDU4) - 20005187
Qiddiya Investment Company
Riyadh
On-site
SAR 200,000 - 300,000
Yesterday
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Solution Architect - ISE
BAE SYSTEMS
Riyadh
On-site
SAR 300,000 - 400,000
Yesterday
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Delivery Experience Manager
Talent 360
Riyad Al Khabra
On-site
SAR 300,000 - 400,000
Full time
Today
Be an early applicant
Job summary
A delivery services provider in Riyadh is looking for a Delivery Experience Manager to lead teams focusing on delivery operations. This role involves managing courier recruitment and training, ensuring compliance with local regulations, and improving service quality metrics. Candidates should have extensive experience in operations and logistics within food delivery. The position offers a fixed schedule from Saturday to Wednesday.
Qualifications
- 5-10 years of experience in operations, delivery, logistics, preferably experience in food delivery.
- Strong track record in managing live operations and supply & demand planning.
- Experience in courier recruitment, onboarding, and training.
Responsibilities
- Lead and manage teams affecting delivery experience.
- Develop delivery service quality standards and metrics.
- Monitor live dashboards/KPIs for delivery operations.
Skills
Operations management
Live operations monitoring
Supply and demand planning
Courier training and onboarding
Data forecasting
Regulatory compliance knowledge
Tools
Delivery operation dashboards
Courier management platforms
Job description
Talent 360 is hiring Delivery Experience Manager for one of its clients
Expected Job Role
- Lead and manage teams that directly affect delivery experience, including:
- Live Operations Lead & their team: overseeing real‑time delivery operations, monitoring performance, intervening in incidents.
- Supply & Demand Planning: ensuring the right number of couriers are acquired, scheduled, available in the right locations to meet order demand; forecasting demand; balancing courier supply levels to avoid slack or overload.
- Courier Training & Acquisition Officer: overseeing recruitment, onboarding, training (including service standards, customer interaction, appearance, safety), retention of couriers.
- Develop and implement delivery service quality standards and metrics: delivery time, order accuracy, courier appearance & behavior, customer satisfaction, handling of complaints/incidents, safety & hygiene standards.
- Create, maintain, and continuously improve SOPs, guidelines, policies for courier performance, appearance, training, discipline, and operations.
- Monitor live dashboards / KPIs for delivery operations: order lead time, late deliveries, cancellations, courier utilization, customer feedback
- Ensure operational efficiency and cost control: optimize courier usage, reduce delivery times, minimize dead miles, optimize routing and assignment.
- Handle escalations from customers or operations, investigate root causes of failures, propose and implement remediation.
- Manage budgets for courier acquisition, incentives, training programs, operations support.
- Ensure compliance with Saudi regulatory requirements related to labor, safety, food safety, hygiene, vehicle and local licensing.
Qualifications
- 5‑10 years of experience in operations, delivery, logistics, preferably experience in food delivery
- Strong track record in managing live operations (real time monitoring, incident management), as well as supply & demand planning.
- Experience in courier recruitment, onboarding, training, and operational standards enforcement.
- Good understanding of forecasting methods; ability to use data to predict demand, plan capacity, schedule resources.
- Familiarity with technology tools for delivery operations: dashboards, routing and assignment systems, tracking, metrics collection, courier management platforms.
- Knowledge of Saudi (or GCC) regulations related to workforce (couriers), safety, hygiene, and food delivery regulations
Working Conditions
- Location: Riyadh
- From Saturday to Wednesday 10:00AM to 6:00PM
- Weekends: Thursday & Friday.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.