Customer Service ofertas em Arábia Saudita

Company Description

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.

  
  

• Provide world-class customer service, offering clear, consistent, and proactive communication.

  
  

• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.

  
  

• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.

  
  

• Support corporate bank account opening by acting as the liaison between GMs and banks.

  
  

• Issue Iqamas for GMs and assist with compliance-related activities.

  
  

• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.

  
  

• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.

  
  

• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

  
  

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).

  
  

• Guide GMs through medical testing processes and assist with selecting health insurance plans.

  
  

• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.

  
  

• Build strong relationships with relevant stakeholders and partners.

  
  

• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.

  
  

• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

  
  

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.

  
  

• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.

  
  

• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.

  
  

• Handle document notarization and attestation at MoFA, SBC, and MoJ.

  
  

• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.

  
  

• Monitor and report on ministry updates that may impact company setup and compliance requirements.

  
  

• Tracking and reporting progress on a daily basis.

  
  

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.

  
  

• Investigate and document process updates from ministries, ensuring internal teams are always informed.

  
  

• Propose operational improvements to streamline the setup process and improve service efficiency.

  
  

Job requirements

• 2-3 years of experience in a client facing role.

  
  

• Holds a Saudi Driver’s license and has a personal car.

  
  

• Exceptional communication skills in English and Arabic.

  
  

• Ability to manage multiple priorities with a client-first mindset.

  
  

• A deep understanding of client needs and the Saudi business setup process.

  
  

• Strong organizational skills with the ability to adapt to dynamic workflows.

  
  

• A collaborative team player who thrives in a fast-paced, high-growth environment.