Ecommerce Manager

Peergrowth Consultancy Co.; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading ecommerce consultancy in Jeddah is seeking an Ecommerce Manager to oversee marketplace operations on platforms such as Amazon and Noon. The ideal candidate should have a Bachelor's degree and 3-6 years of experience in e-commerce. Responsibilities include managing daily operations, coordinating with partners, and analyzing performance metrics to drive improvements. Strong analytical and communication skills are required, with proficiency in e-commerce platforms.

Qualifications

• 3-6 years of experience in e-commerce or marketplace operations.
• Strong analytical skills and experience with marketplace metrics.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily operations of marketplace channels.
• Coordinate with internal and external partners to optimize processes.
• Analyze performance metrics and implement improvement strategies.

Skills

Analytical skills

Problem-solving skills

Communication skills

Coordination skills

Proficiency in Excel

Education

Bachelor's degree in Business or related field

MBA preferred

Tools

E-commerce platforms (Shopify, Magento)

Data tools

Job description

Overview

We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. You will be responsible for managing operational workflows, improving seller and customer experiences, and driving overall performance on platforms such as Amazon, Noon, etc.

Responsibilities

• Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
• Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
• Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
• Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
• Manage catalog quality, including product listings, content optimization, and pricing accuracy.
• Monitor service levels (SLAs) and resolve operational issues in real-time.
• Collaborate with tech / product teams to improve platform functionality and user experience.
• Stay updated on marketplace trends, algorithm changes, and best practices.
• Develop SOPs and documentation for scalable operations.
• Ensure compliance with regulatory and marketplace requirements.

Qualifications

• Bachelors degree in Business, Operations, Supply Chain, or a related field (MBA preferred).
• 36 years of experience in e-commerce or marketplace operations.
• Strong analytical and problem-solving skills; proficiency in Excel and data tools.
• Experience with e-commerce platforms (e.g., Shopify, Magento) and marketplace portals.
• Excellent communication and coordination skills.
• Ability to thrive in a fast-paced, high-growth environment.

Preferred Skills

• Knowledge of fulfillment operations, warehousing, or last-mile logistics.
• Familiarity with seller performance metrics and optimization strategies.
• Basic understanding of digital marketing and customer experience tools.