Bilingual Customer Experience Associate (Arabic/English)

Amazon; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading e-commerce company in the Riyadh Region is seeking a Customer Service Associate. This role involves assisting customers in both Arabic and English via phone, chat, and email. Responsibilities include resolving issues and providing excellent service. No prior experience is required, and all necessary training will be provided. The ideal candidate should be friendly, articulate, and customer-focused. Flexible working hours apply.

Benefits

Medical insurance for employee, spouse, and children

Amazon employee discount

Nursery Benefit

Life Insurance

Expert training and development opportunities

Qualifications

• Minimum age: 18 years old.
• Be a Saudi national.
• Experience working with a computer.
• The availability to work varying shifts from Monday to Sunday.

Responsibilities

• Prevent issues, solve queries, and delight customers.
• Answer requests through phone, chat, and email.
• Navigate and use various tools to communicate effectively with customers.

Skills

Strong communication skills in Arabic and English

Ability to learn quickly

Multi-tasking in a high-energy environment

Customer-focused attitude

Education

High school degree

Job description

A leading e-commerce company in the Riyadh Region is seeking a Customer Service Associate. This role involves assisting customers in both Arabic and English via phone, chat, and email. Responsibilities include resolving issues and providing excellent service. No prior experience is required, and all necessary training will be provided. The ideal candidate should be friendly, articulate, and customer-focused. Flexible working hours apply.