Customer Service-Jobs in United States

About the Client

We're partnering with a globally renowned, results-driven skincare brand that's redefining the beauty industry through innovation and purpose. Known for its unique approach that blends advanced science with the power of nature, this company creates high-performance skincare solutions that deliver real, visible results.

Responsibilities

• To deliver exceptional customer service to all potential/actual customers.
• To offer all customers the opportunity to experience the product on the skin.
• To consistently achieve and deliver the KPI targets.
• To develop excellent in-store relationships with management/peers.
• To ensure planogram implementation as per the guidelines
• To ensure product availability is maintained in the stores by communicating it with the respective store manager
• To know and understand sales achievements, figures and data and to have personal accountabilities for all deliverables.

Product Knowledge

• To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the company products.
• To be able to answer all customer's questions honestly and effectively in order to recommend the exact products suited to them.

Store Environment

• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
• To act in a responsible and positive manner at all times, ensuring that the company codes of practice, health and safety are adhered to and followed.
• To be responsible for ensuring, recording and reporting: the availability of our listed products, the store's adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.

Key Deliverables

• Achieve, exceed the store sales target & personal sales target
• Achieve and exceed UPT & VPT targets
• Exceptional customer experience/journey & growth/development of customer database.
• Ensure visual merchandising and executional excellence in store.
• Share competitive brands activations and newness instore
• Effective admin management/personal development/learning & growth.

Qualifications

• Minimum 2 years of retail, sales and/or beauty industry experience, preferably in the skincare industry
• Previous experience with Beauty Department Stores preferable.
• Memorable, positive, professional and enthusiastic presence
• Passion for skincare.
• Strong aptitude for product knowledge, brand messaging and selling
• Experience working in an open-sell environment
• Self-motivated, committed and goal-oriented
• Energetic and passionate with an entrepreneurial, flexible, friendly spirit
• Ability to travel
• English Required (Arabic, French and/or Mandarin speaking preferred but not required)