Bilingual Call Center & Customer Care Specialist

Confidential Careers; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading organization in customer service located in Dammam is seeking a skilled Call Center Representative to manage customer interactions across Al Jabr brands. The ideal candidate should possess a high school diploma or equivalent, along with at least 3 years of relevant experience. Proficiency in both Arabic and English is preferred. Responsibilities include handling inquiries, managing communications, and supporting marketing initiatives. This role offers an opportunity to contribute to customer satisfaction in a dynamic environment.

Qualifications

• Minimum of 3 years of experience in a related field is preferred.
• Proficiency in both Arabic and English (written and spoken).
• Ability to manage time effectively.

Responsibilities

• Handle customer inquiries and service requests through the unified hotline.
• Communicate with customers to schedule appointments.
• Support the Marketing Department in executing external advertising campaigns.

Skills

Strong communication skills

Excellent customer service orientation

Ability to multitask

Interpersonal skills

Education

High school or Diploma in Business Administration

Tools

CRM systems

Call center systems

Job description

A leading organization in customer service located in Dammam is seeking a skilled Call Center Representative to manage customer interactions across Al Jabr brands. The ideal candidate should possess a high school diploma or equivalent, along with at least 3 years of relevant experience. Proficiency in both Arabic and English is preferred. Responsibilities include handling inquiries, managing communications, and supporting marketing initiatives. This role offers an opportunity to contribute to customer satisfaction in a dynamic environment.