Customer Service jobs in Saudi Arabia

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do.

DHL Global Forwarding has an opening for a Ocean Freight Business Development Manager in Jeddah, Saudi Arabia.

• Contribute to developing the business development strategy considering business strategy, financial objectives, Group guidelines and policies
• Draft business development plans and budgets including account management approach and account plans for assigned geographic region
• Monitor revenue generation, profit/ expense objectives and coordinate market and customer growth and retention rate
• Plan and ensure new business development initiatives/ operations and maximize exposure for DHL amongst targeted prospects
• Lead sales team to initiate and establish relationships with targeted prospects
• Deliver market studies and feasibility studies to assess market potential
• Prospect new business development opportunities through market research, developing marketing initiatives, etc.
• Explore business development opportunities with government authorities and relevant parties
• Identify, pursue and acquire profitable business relationships with key customers
• Develop major leads, conduct pre-proposal visitations and assist technical staff with proposal preparation
• Lead negotiations to obtain new customers and support team in difficult negotiations to secure critical sales
• Discuss with peers to communicate sales problems, business observations, prospect feedback, etc.
• Understand key trends and developments impacting business and identify change needs in business development plans
• Regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined
• Convince external parties such as skeptical clients, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management
• Support to recruit, motivate, develop and coach team members

Bachelor's Degree

More than 6 years

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best‑in‑class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

The Logistics Company for the World.

Excellence. Simply Delivered.

Connecting People, improving lives.

Respect & Results

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.