Customer Service-Jobs in Italien

Bachelor of Business Administration (Management), MBA/PG Diploma in Business Management

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Foreground is partnering with a key player in the tourism sector to identify an experienced Commercial Director. This role is crucial for driving the business's commercial strategies, growing revenue streams, and ensuring operational efficiency.

Position: Commercial Director (Tourism Sector) - Hajj & Umrah experience is mandatory.

In this role, you will be responsible for driving growth within the tourism sector by developing and executing commercial strategies that align with the company's long-term objectives. This position requires a results-driven individual who excels in strategic thinking, people management, and revenue generation, with a strong background in operations and market analysis.

1. Commercial Strategy & Business Growth:
   • Develop and implement comprehensive commercial strategies aimed at increasing revenue and expanding market share within the tourism sector.
   • Lead the development of pricing strategies for tourism packages, ensuring competitiveness while maximizing profitability.
   • Monitor market trends and adjust business strategies accordingly to stay ahead of industry developments.
   • Collaborate closely with senior leadership to set ambitious sales targets and regularly review performance against these goals.
   • Ensure that all commercial activities adhere to relevant regulations and industry standards.
2. Financial Management & Revenue Growth:
   • Oversee budgeting, resource allocation, and financial forecasting to achieve revenue targets.
   • Analyze market data to identify growth opportunities and provide detailed reports to senior management on performance metrics and KPIs.
   • Drive gross profit growth by managing costs effectively and exploring new revenue streams.
   • Work closely with sales and marketing teams to align efforts towards meeting and exceeding financial objectives.
3. People Management & Leadership:
   • Lead, mentor, and develop a high-performing sales and marketing team, fostering a culture of continuous improvement.
   • Design and implement training programs to enhance team capabilities, particularly in sales effectiveness and customer service.
   • Ensure exceptional customer service and satisfaction by developing innovative package offerings and ensuring seamless service delivery.
   • Establish strong relationships with key stakeholders, suppliers, and partners to negotiate favorable contracts and enhance the company's market presence.
4. Operations & Process Optimization:
   • Oversee the operational aspects of tourism offerings, ensuring that service delivery meets both customer expectations and company standards.
   • Collaborate with the operations team to optimize processes and improve efficiency, ensuring a seamless experience for customers.
   • Continuously innovate and refine package offerings to stay competitive in the market and attract a diverse range of customers.

• A proven track record in the tourism sector is essential, with significant experience in commercial growth and revenue management.

• Bachelor's degree in business administration, tourism management, or a related field (MBA preferred).
• Extensive experience in package pricing, revenue management, and market analysis within the tourism sector.
• Strong leadership skills, with a history of leading and inspiring teams to achieve significant results.
• Excellent negotiation, communication, and relationship management skills.
• Proven ability to develop and implement successful commercial strategies in a fast-paced environment.

• Management Skills
• Operations
• Process Optimization
• Recruitment
• Analysis
• Performance Metrics
• Strategic Thinking
• Market Share
• Service Delivery
• Market Analysis
• Training Programs
• People Management
• Operational Efficiency
• Tourism
• Metrics
• History
• Continuous Improvement
• Optimization
• Forecasting
• Budgeting
• Strategy
• Regulations
• Negotiation
• Suppliers
• Administration
• Design
• Marketing
• Customer Service
• Business
• Leadership
• Training
• Sales
• Communication
• Management

• Recruitment
• Placement Firm
• Executive Search

• Corporate Planning
• Consulting
• M&A

• Commercial Director

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bona fides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com