Premium Service Concierge for Automotive Front Desk

confidential; Al Khobar; On-site; SAR 30,000 - 45,000; Full time

Job summary

A luxury automotive service center in Al Khobar is seeking a proactive Service Assistant to deliver premium customer service. Responsibilities include supporting Service Advisors, managing customer appointments, and ensuring an exceptional experience aligned with brand standards. Ideal candidates should possess excellent communication skills, relevant educational qualifications, and a customer-first attitude. This is a full-time on-site position offering competitive compensation and a dynamic work environment.

Qualifications

• Previous experience in automotive customer service or a similar front-office role is an advantage.
• Strong organizational skills and attention to detail.

Responsibilities

• Ensure a premium customer experience aligned with brand standards.
• Record customer needs and vehicle damages during vehicle reception.
• Assist in estimating service costs and timelines.
• Coordinate customer appointments and confirm scheduling details.

Skills

Interpersonal skills

Communication skills in Arabic and English

Organizational skills

Ability to multitask

Customer-centric approach

Education

Diploma or Bachelor’s degree in Business Administration

Tools

MS Office

Dealership Management Systems (DMS)

Job description

A luxury automotive service center in Al Khobar is seeking a proactive Service Assistant to deliver premium customer service. Responsibilities include supporting Service Advisors, managing customer appointments, and ensuring an exceptional experience aligned with brand standards. Ideal candidates should possess excellent communication skills, relevant educational qualifications, and a customer-first attitude. This is a full-time on-site position offering competitive compensation and a dynamic work environment.