Customer Service jobs in Saudi Arabia

Overview of the role:

We are looking for a proactive and customer-focused Sales Consultant to join our Material Handling Equipment division in the Kingdom of Saudi Arabia (KSA). You will be responsible for driving sales growth by identifying client needs, offering tailored equipment solutions, and ensuring excellent customer service throughout the sales cycle.

What you will do:

• Develop new business opportunities across various industries for material handling equipment such as forklifts, pallet trucks, and warehouse solutions.
• Maintain regular contact with existing customers and ensure high levels of satisfaction and retention.
• Achieve or exceed monthly and annual sales targets while maintaining healthy profit margins.
• Manage CRM updates, prepare sales reports, and ensure accurate sales documentation.
• Conduct market research and competitor analysis to stay informed on industry trends and opportunities.
• Collaborate with internal teams (service, logistics, finance) to ensure smooth order fulfillment and after-sales support.
• Monitor outstanding payments and follow up to ensure collections remain within agreed terms.
• Participate in sales training programs to strengthen product and market knowledge.

Required skills to be successful:

• Strong B2B sales experience, preferably in material handling, industrial, or heavy equipment sectors.
• Sound knowledge of the sales process, including consultative selling and solution development.
• Excellent communication, negotiation, and relationship-building skills.
• Fluency in English is essential; Arabic language skills are a plus.
• Proficiency in Microsoft Office tools and familiarity with CRM systems.

About the team:

You’ll be part of a supportive and goal-driven team committed to delivering high-performance equipment solutions to clients across KSA. Our team culture is built on collaboration, accountability, and a shared passion for customer success and operational excellence.

What equips you for the role:

• High school diploma required; a bachelor’s degree in Business, Engineering, or a related field is preferred.
• Valid Saudi driving license is required.
• Previous experience in capital equipment, industrial products, or material handling solutions is highly desirable.
• A self-motivated attitude with the ability to work independently in a competitive market.