Arabic-English Multichannel Support Pro

Morni; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading customer service company in Riyadh, Saudi Arabia, is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. Ideal candidates should have a Bachelor’s degree, be a native Arabic speaker fluent in English, and possess over 2 years of experience in customer service. Responsibilities include providing accurate information, resolving complaints, and documenting interactions effectively. This role offers opportunities for professional development and adheres to flexible working hours.

Qualifications

• 2+ years experience in customer service or CRM role with multi-channel communication.
• Proficient in customer support tools with strong computer literacy.
• Commitment to confidentiality and adherence to company policies.

Responsibilities

• Handle customer inquiries across multiple contact channels.
• Provide relevant information to ensure a positive customer experience.
• Manage customer feedback and resolve complaints promptly.

Skills

Native Arabic speaker

Fluent English (written and spoken)

Excellent communication and interpersonal skills

Strong problem-solving abilities

Highly organized

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

Job description

A leading customer service company in Riyadh, Saudi Arabia, is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. Ideal candidates should have a Bachelor’s degree, be a native Arabic speaker fluent in English, and possess over 2 years of experience in customer service. Responsibilities include providing accurate information, resolving complaints, and documenting interactions effectively. This role offers opportunities for professional development and adheres to flexible working hours.