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The Information Security Analyst’s role is to support the organization’s identity and access management (IAM) program & services for APAC region with collaboration with other global regions. Candidates will need to be analytical, ethical, reflect professional attitude, & passionate for learning.

• Administer users, accounts, and access privileges in the organization’s identity management system to ensure that the right subjects have access to the right resources with set rules.
• Responsible for administration of IAM system requests.
• Involved in identifying, troubleshooting, and resolving IAM issues.
• Participate and run IAM initiatives, projects, and delivery as per agreed timeline.
• Work with internal customers, business analysts, application teams and IT Support to understand requirements for access management projects.
• Work with the extended IAM team members in other countries for delivering service.
• Maintain updated documentation for the IAM program.
• Engage in IAM control assessment, audits and evidence gathering.
• Review access control processes and reports to identify potential risks & gaps. Remediate these within agreed timeline.
• Provide awareness, guidelines, training to new & existing users on the IAM system.
• Update and maintain the IAM system & process according to changes in the organization’s business needs.

The duties of an Information Security Analyst (IAM) include the following:

• Managing accounts and permissions in the identity and access management system.
• Granting or denying access to company resources based on user role and privileges.
• Creating and managing users, roles, accounts & groups in the identity and access management system through approved request and change management process.
• Enforcing policies and procedures related to identity and access management.
• Monitoring unauthorized activity in the identity and access management system using logs.
• Generate reports on identity and access management system activities.
• Identifying and resolving identity and access management issues.
• Maintaining up-to-date knowledge of identity and access management best practices.
• Documenting IAM processes and procedures for wider team reference.
• Proactively identify control gaps within access management process and perform continuous improvements using technologies and process automation.

• Bachelor’s degree in computer science, information technology, or related field.
• At least three to four years of experience in Identity and Access Management, Information Security or Information Technology related fields.
• Candidates without enough years of experience or from different field may apply if they have completed any Information Security Certifications or Certificates or self-learning commitment through online courses.

Examples of Certifications or Self-Learning (Vendor Neutral):

• Microsoft Security, Compliance and Identity Fundamentals (SC-900)
• Microsoft: Identity and Access Administrator Associate (SC-300).
• Microsoft Windows Active Directory Fundamentals
• ISACA - IT Audit, IT Risk or Cybersecurity Fundamentals Certificate
• (ISC)² Certified in Cyber Security (CC) or (ISC)² SSCP
• CompTIA IT Fundamentals (ITF+) or CompTIA Security+
• Or GISF Information Security Fundamentals (GISF)
• Familiarity with Access Control concepts, Security Principles, Compliance and Security best practices.
• Understand security principles like CIA Triad (confidentiality, integrity, and availability), authentication vs authorization, Identity and Access Lifecycle (provisioning, modification, termination, access review)
• Excellent verbal communication and written communication skills.
• Strong analytical, attention to details and problem-solving skills.
• Good organizational and project administration skills.
• Dynamic and able to adapt to needs of organization and business.
• Ability to work individually and collaborate as part of a team to deliver set objectives.
• Positive attitude, passionate for improvements and self-initiated to learn.

• Familiarity with operating systems (Windows, UNIX/Linux, etc.)
• Strong understanding directory services (LDAP, Microsoft Active Directory - Account Types, Security Groups, Objects, Attributes, Containers, etc), Azure Active Directory and supporting tools such as Microsoft PowerShell (scripting & running).
• Knowledge of security protocols (SSH, TLS, SAML, etc.)
• Proficient in at least one scripting or programming language (PowerShell, SQL, etc.)
• Experience with any one of IAM & PAM tools (Ping Identity, SailPoint, Oracle Identity Governance, Okta, CyberArk, IBM Security Verify, ForgeRock, etc.)
• Experience using ITSM Tools such as Service Now, BMC Remedy, ZenDesk etc for incident, request and change management.
• Familiarity with database concepts and relational databases such as Microsoft SQL or Oracle Database.
• Proficient using Microsoft Excel spreadsheets and other apps under Microsoft 365 application suites.

• Understand and be able to articulate the Organisation IAM policy & team IAM strategy.
• Adhere to IAM metrics and KPIs to track progress and measure success.
• Understand the various IAM tools and technologies available and be able to recommend solutions that will meet the organisation and business needs.
• Be able to participate and manage IAM projects, including developing project plans within team area of delivery, requirement gathering and managing timelines for completion.
• Be able to troubleshoot IAM issues and develop creative solutions to solve problems.
• Have a strong understanding of security concepts and how they relate to IAM.
• Be able to deliver IAM training to both technical and non-technical staff.
• Perform research, self-learn with various resources and stay up to date on IAM trends and information security best practices.
• Work effectively with Business and other IT team members to ensure that IAM process & solutions are integrated seamlessly into the overall IT infrastructure.

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We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.