Jobs in Kuala Lumpur, Malaysia
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Bilingual IT Helpdesk Analyst - Mandarin/English Support
Job summary
A leading IT service provider in Kuala Lumpur is seeking a Technical Support Specialist fluent in Mandarin and English. The role involves troubleshooting customer issues via multiple channels and providing effective solutions. Candidates should have at least 2 years of experience in an IT service desk environment or be fresh graduates with strong technical knowledge. This position requires excellent communication and interpersonal skills to ensure high customer satisfaction.
Qualifications
- 2+ years of experience in a call center or IT service desk environment.
- Strong understanding of operating systems and standard IT applications.
- Ability to diagnose and resolve common technical issues independently.
Responsibilities
- Serve as primary contact for end-users seeking technical support.
- Perform accurate remote troubleshooting using diagnostic tools.
- Analyze customer-reported issues and determine appropriate solutions.
- Provide up-to-date information on IT products and services.
- Collaborate with teams to improve service processes.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.