Guest Service Assistant

Perdana Kuala Lumpur City Centre; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company is seeking a dynamic Guest Service Assistant to manage guest requests effectively and ensure a smooth operation. Responsibilities include documenting requests, ensuring cashiering procedures are followed, preparing for guest arrivals, handling reservations, and assisting with concierge services. The ideal candidate will be proactive in responding to guest needs, resolve issues efficiently, and provide exceptional customer service.

Responsibilities

• Handle all guests requests promptly by documenting and notifying the specific department.
• Ensure cashiering procedures follow standard operating procedures.
• Prepare for all expected arrivals at the beginning of a shift.
• Key-in all reservations confirmed through email or fax on the same day.
• Assist guests in arranging taxis, travel, and tour services.
• Respond promptly to guest requests and resolve issues or complaints.

Job description

Perdana Kuala Lumpur City Centre (PKLCC), owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position:

Guest Service Assistant

• To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests.
• To ensure that cashiering followed SOP.
• To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift.
• To key-in all reservations and confirmed through email or fax within the same day.
• To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.
• To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.