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Two95 International Inc.
Customer Quality Engineer
Job summary
A leading label and printing electronics manufacturer located in Ulu Tiram is seeking a Quality Manager with over 3 years in customer quality management. Responsibilities include ensuring product quality, handling customer complaints, and coordinating ISO audits. Candidates should have strong problem-solving skills and proficiency in English, Bahasa Melayu, and Mandarin. This role offers an opportunity to contribute to the company’s commitment to quality in various sectors.
Qualifications
- More than 3 years experience in customer quality management.
- Good experience in customer complaint handling.
- Good experience of quality control and quality assurance in line.
- 8D/FMEA/quality control plan implemented.
- Positive learning ability.
Responsibilities
- Ensure that the products meet quality requirements.
- Coordinate with Quality Managers to discuss and resolve product quality issues.
- Update customers regarding the status of quality issues.
- Participate in product quality planning based on customer specifications.
- Prepare and update all necessary quality reports.
Skills
This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.
- Ensure that the products meet quality requirements.
- Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
- Update customers in a timely fashion regarding the status of quality issues or any requests.
- Participate in product quality planning and control process based on customers specifications and requirements.
- Inform the quality management team regarding customer feedback and expectations on products quality.
- Prepare and update all necessary quality reports as required by customers.
- Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
- Assist in new product development activities to avoid quality issues.
- Prepare and maintain product quality documentation based on ISO specifications.
- Develop product quality processes based on ISO standards.
- Mange and coordinate ISO audits.
- Work with Quality Managers to improve the quality management system based on audit results.
- Address customer issues on time to ensure customer satisfaction.
- More than 3 years experience in customer quality management.
- Good experience in customer complaint handling.
- Good experience of quality control and quality assurance in line.
- 8D/FMEA/quality control plan implemented.
- Good problem-solving ability.
- Positive learning ability.
- Clear logic analysis ability.
- Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.