Customer Quality Engineer

Hirehub Management Sdn. Bhd.; Ulu Tiram; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading label and printing electronics manufacturer located in Ulu Tiram is seeking a Quality Manager with over 3 years in customer quality management. Responsibilities include ensuring product quality, handling customer complaints, and coordinating ISO audits. Candidates should have strong problem-solving skills and proficiency in English, Bahasa Melayu, and Mandarin. This role offers an opportunity to contribute to the company’s commitment to quality in various sectors.

Qualifications

• More than 3 years experience in customer quality management.
• Good experience in customer complaint handling.
• Good experience of quality control and quality assurance in line.
• 8D/FMEA/quality control plan implemented.
• Positive learning ability.

Responsibilities

• Ensure that the products meet quality requirements.
• Coordinate with Quality Managers to discuss and resolve product quality issues.
• Update customers regarding the status of quality issues.
• Participate in product quality planning based on customer specifications.
• Prepare and update all necessary quality reports.

Skills

Customer complaint handling

Quality control

Problem-solving ability

Clear logic analysis ability

Good oral English

Bahasa Melayu

Mandarin proficiency

Job description

This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.

Job Descriptions

• Ensure that the products meet quality requirements.
• Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Participate in product quality planning and control process based on customers specifications and requirements.
• Inform the quality management team regarding customer feedback and expectations on products quality.
• Prepare and update all necessary quality reports as required by customers.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Assist in new product development activities to avoid quality issues.
• Prepare and maintain product quality documentation based on ISO specifications.
• Develop product quality processes based on ISO standards.
• Mange and coordinate ISO audits.
• Work with Quality Managers to improve the quality management system based on audit results.
• Address customer issues on time to ensure customer satisfaction.

Job Requirements

• More than 3 years experience in customer quality management.
• Good experience in customer complaint handling.
• Good experience of quality control and quality assurance in line.
• 8D/FMEA/quality control plan implemented.
• Good problem-solving ability.
• Positive learning ability.
• Clear logic analysis ability.
• Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.