Workshop/Branch Manager

ServAuto Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive service company in Kuala Lumpur is seeking a Branch Manager responsible for overseeing the daily operations of an outlet focused on window tinting, car maintenance, and general repairs. The role combines operations, sales, and people management to ensure high service quality while driving revenue and profitability. Candidates should have strong leadership skills, relevant automotive experience, and the ability to manage a team effectively. Join us for a clear career path and competitive salary offerings.

Benefits

Annual salary review

Performance bonus

Company trips and team-building activities

Training on latest techniques

Qualifications

• 3–5 years of experience in automotive aftersales or service workshops.
• At least 2 years in a supervisory or management role.
• Proficient in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Oversee daily operations for service bays to ensure minimal waiting time.
• Drive revenue and profitability by managing outlet performance.
• Lead and train team members for professional development.

Skills

Leadership

Customer focus

Communication

Complaint handling

Education

Diploma in Automotive / Mechanical / Business or equivalent

Tools

POS systems

Workshop management systems

Job description

ServAuto is building Southeast Asia’s most trusted car service platform. We go beyond just car maintenance—we’re building a new automotive ecosystem that connects curated workshops, premium car products, and data-driven customer journeys. Whether it’s oil changes, tinting, or accessories, we deliver quality service without pushy upsells, confusing pricing, or waiting in line.

Our mission is to make car care transparent, efficient, and trustworthy. With aggressive growth across digital and physical channels, we’re looking for a finance leader who can turn operational chaos into structured scale—while ensuring we stay lean, compliant, and investment-ready.

Role Summary

The Branch Manager is fully responsible for the day-to-day performance of a ServAuto outlet focused on window tinting, car maintenance, tyres and general repairs. This role combines operations, sales, and people management. You will lead the team to deliver fast, reliable service, drive workshop revenue and profitability, and protect ServAuto’s brand and customer ratings.

Key Responsibilities

1. Workshop Operations & Performance

   Plan and oversee daily operations for service bays (tint, maintenance, tyre, repair), ensuring smooth workflow and minimal customer waiting time.

   Own the outlet performance: daily sales, labour productivity, parts & tyre margin, and overall profitability.

   Ensure all jobs follow ServAuto Standard Operating Procedures (SOPs) for inspection, maintenance and repair.

   Make sure all job cards, invoices and system entries are accurate and completed on time in the workshop management system.

   Track and report key KPIs (cars serviced per day, sales mix, rework / comeback rate, customer complaints, online ratings).

2. Customer Experience & Commercial Results

   Ensure customers receive clear explanations of findings, quotations and repair options before work begins.

   Maintain high standards of transparency and trust: no over-selling, clear pricing and documented approvals.

   Drive cross‑selling of appropriate services and products (e.g. engine oil service, tint, brake service, tyres, alignment, battery, wipers, additives) based on actual vehicle condition.

   Manage online reputation: encourage satisfied customers to leave reviews (Google Maps, platforms) and handle complaints quickly and professionally.

   Coordinate with ServAuto’s online booking/business partners (e.g. platform orders) and walk‑in customers to optimize bay utilisation.

3. People Management & Training

   Lead, coach and motivate foremen, technicians and apprentices; set clear expectations and review performance regularly.

   Prepare monthly duty rosters and manpower planning, balancing customer demand and labour cost.

   Identify skill gaps and arrange technical and soft‑skill training for the team together with HQ.

   Build the outlet as a training base for future ServAuto workshops by helping to onboard and develop new technicians.

4. Quality, Safety & Compliance

   Enforce strict quality control: final‑check for safety items such as wheel nuts, brakes, steering, suspension and fluid levels before vehicle handover.

   Ensure all safety procedures are followed: proper use of lifts, jacks, torque wrenches, handling of oils, chemicals and tyres.

   Maintain a clean and orderly workshop and customer waiting area at all times.

   Ensure all equipment (lifts, tyre changers, balancers, alignment machines, scanners) are in good working condition and serviced on schedule.

5. Inventory & Supplier Management

   Maintain accurate inventory of tint, lubricants, filters, brake parts, tyres, batteries and other fast‑moving parts.

   Monitor stock levels and coordinate with central procurement / suppliers for timely replenishment.

   Check supplier service level and product quality; feedback issues to the Operations / Procurement team.

6. Other Duties

   Implement HQ promotions and campaigns at store level and provide feedback from customers and staff.

   Perform other tasks assigned by the Operations Director / Area Manager when required.

Job Requirements

• Diploma in Automotive / Mechanical / Business or equivalent. Strong workshop experience can substitute formal education.
• 3–5 years of experience in automotive aftersales, tyre shop, or service workshop; at least 2 years in a supervisory / management role.
• Good understanding of passenger vehicle maintenance and common wear‑and‑tear repairs (service, tyres, tint, brakes, suspension, battery).
• Strong leadership and people management skills; able to build and maintain a disciplined, motivated team.
• Customer‑focused with good communication and complaint‑handling skills.
• Comfortable using basic computer systems (POS, workshop management system, email, messaging apps).
• Able to work on weekends and public holidays as required.
• Proficiency in English and Bahasa Malaysia; Mandarin is an added advantage.
• Valid driving licence.

Why Join Us

• Clear career path
• Annual salary review and performance bonus
• Competitive salary with allowances, EPF & SOCSO contributions
• Training on latest maintenance and repair techniques and management skills
• Company trips and team‑building activities
• Annual leave, medical leave and public holiday entitlement