Mandarin Customer Support

Teleperformance; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading global support services provider based in Malaysia is seeking a Mandarin Customer Support representative to be the first point of contact for clients through various digital platforms. The role involves assisting with inquiries, providing information, and supporting customer interactions effectively. Candidates should have strong communication skills, proven customer service experience, and a professional, patient attitude. This position offers flexibility in scheduling and a competitive compensation package.

Benefits

Competitive Salary

Language Allowance

Health Benefits

Qualifications

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms.
• Provide accurate information about services, products, or company policies.

Skills

Strong verbal and written communication skills

Proven experience in customer service

Comfortable with technology

Ability to multitask

Education

High school diploma or equivalent

Job description

Work from Home - Mandarin Customer Support

Compensation: Competitive Salary + Language Allowance + Health Benefits

Job Summary: We are seeking a reliable and customer-oriented Support to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Overview

We are seeking a reliable and customer-oriented Support to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Qualifications & Skills

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast-paced virtual environment.
• Professional, patient, and customer-focused attitude.
• Experience working as customer service representative is an advantage

Working Conditions

Flexible schedule may be required (including evenings, weekends, or holidays).