Work-from-Home Customer Service Executive (Mandarin & English Required)

Tribe Digital; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital solutions company in Malaysia is seeking an experienced HR professional to manage recruitment, employee relations, and training development. The ideal candidate will have 3–5 years of HR experience and a Bachelor's degree. Responsibilities include executing recruitment activities, maintaining employee records, and assisting in performance evaluations. Strong communication and organizational skills are necessary, and bilingual proficiency in Chinese and English is preferred.

Qualifications

• 3–5 years of relevant HR experience; management experience preferred.
• Familiar with six major HR modules and labor laws/regulations.
• Able to work bilingually in Chinese and English; proficiency in local languages is a plus.

Responsibilities

• Execute recruitment activities according to hiring plans.
• Handle matters related to labor contracts and employee relations.
• Assist in designing performance evaluations based on company needs.
• Develop training plans and conduct onboarding training.
• Maintain employee records and implement HR policies.
• Conduct market research on compensation levels and business adjustments.

Skills

Communication skills

Coordination skills

Organizational skills

Problem-solving skills

Proficiency in office software

Proficiency in HR management systems

Education

Bachelor’s degree in Human Resource Management, Business Administration, or related fields

Job description

Recruitment Delivery

Execute recruitment activities according to overseas business hiring plans, including evaluating recruitment channels, managing external vendors, organizing recruitment events (such as posting job ads, screening resumes, conducting interviews), ensuring timely staffing, and performing weekly recruitment data analysis.

Employee Relations

Handle matters related to signing, renewing, and terminating labor contracts; coordinate employee–employer relations; and resolve labor disputes.

Compensation & Benefits

Understand the Malaysian market’s compensation trends, assist in developing the compensation and benefits system, calculate employee salaries, social security, and provident fund contributions, and ensure timely disbursement.

Performance Appraisal

Based on the Malaysian market situation and company business needs, assist HQ in designing appropriate performance evaluations and complete the PDCA cycle.

Training & Development

Develop training plans according to business needs, conduct onboarding training, assist with business training, evaluate training effectiveness, and promote employee growth.

Records Management

Establish and maintain employee records to ensure information is complete, accurate, and secure.

Policy Implementation

Supervise the implementation of company HR policies and propose revisions based on actual circumstances.

Market Research

Regularly collect and summarize information on Malaysian compensation levels, competitor companies, and business adjustments to provide references for the group’s further expansion.

External Relations

Maintain regular relationships with schools, government agencies, and suppliers.

Other Tasks

Handle other matters assigned by superiors.

Job Requirements

Education & Major

Bachelor’s degree or above; majors in Human Resource Management, Business Administration, or related fields preferred.

Work Experience

3–5 years of relevant HR experience; management experience preferred. Priority will be given to candidates with strong recruitment delivery capabilities.

Professional Knowledge

Familiar with the six major HR modules (recruitment, training, compensation, performance, employee relations, HR planning) and labor laws/regulations.

Skills

Strong communication, coordination, organizational, and problem-solving skills; proficient in office software and HR management systems.

Personal Qualities

Strong stress tolerance and sense of responsibility; principled and willing to take ownership; eager to learn and adaptable; good professional ethics and confidentiality awareness.

Language

Able to work bilingually in Chinese and English; proficiency in local Malaysian languages is an added advantage.