Warehouse Supervisor, Sortation Centre - SPX Express (Alor Setar, Kedah)

Shopee; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Alor Setar, Kedah, is seeking an Operations Manager to lead the daily sorting center operations, focusing on receiving, sorting, and managing outbound processes. The candidate should possess strong leadership skills and experience in warehouse operations. Responsibilities include monitoring key performance metrics, coordinating with multiple stakeholders, and ensuring operations meet service level agreements. Applicants with degrees in relevant disciplines are preferred, and knowledge in Warehouse Management Systems is welcomed.

Qualifications

• Experienced in warehouse operations is preferred.
• Strong leadership skills, promoting collaboration across departments.
• Knowledge in Warehouse Management Systems (WMS) is encouraged.

Responsibilities

• Oversee daily operations including receiving, sorting, and outbound.
• Schedule staffing and workflow management, monitor performance metrics.
• Coordinate between stakeholders to meet operational agreements.

Skills

Leadership skills

Warehouse Operations

Collaboration

Education

Degree or diploma in Business, Supply Chain Management, Engineering or relevant disciplines

Tools

Warehouse Management Systems (WMS)

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for the daily Sorting Centre operations including physical operations - mainly receive, sort and outbound
• Involves in scheduling, staffing and workflow management, monitoring of key performance metrics
• Manage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teams
• Ensuring the operations meet the targeted Service Level Agreement (SLA) by general management by exhibiting your problem solving and employee coaching/training skills wherever needed
• Provide daily data reports & identify potential improvements to existing processes to reduce bottlenecks & improve the efficiency of your team

Requirements:

• Experienced in warehouse operations would be preferred
• Strong leadership skills, promoting collaboration and teamwork across different departments/stakeholders
• Degree or diploma in Business, Supply Chain Management, Engineering or relevant disciplines is preferred. Others with transferrable skill sets are welcome to apply
• Knowledge in Warehouse Management Systems (WMS) is encouraged
• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 days)
• Working location within Northern region : Alor Setar, Kedah