Voice & Email Customer Support Specialist

Telecontinent; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service agency is seeking candidates for a role in Kuala Lumpur, requiring good communication skills in English and Bahasa Malaysia. This position involves managing customer enquiries through various platforms and providing high-quality service during every interaction. Fresh graduates are welcomed, and training will be provided. Benefits include a fixed salary, KPI allowances, and opportunities for career advancement. The role requires working on rotational shifts, ensuring flexibility in work hours.

Benefits

Basic salary: RM2,150.00 (Fixed)

KPI allowance: Maximum RM1000.00 (performance based)

On-the-job training

Career advancement opportunities

Annual Increment

Annual Bonus

Qualifications

• Fresh graduates are encouraged to apply with training provided.
• Mandarin speaker is an added advantage.

Responsibilities

• Handle customer enquiries through calls and digital platforms.
• Deliver accurate and high-quality service during interactions.
• Proactively promote and upsell products aligned with customer needs.
• Take ownership of customer issues for professional resolutions.
• Use analytical thinking to identify root causes.
• Manage complaints from irate customers with patience.

Skills

Good communication skills in English

Communication skills in Bahasa Malaysia

Experience in Customer Service

Ability to work on rotational shifts

Education

Minimum SPM qualification

Job description

A customer service agency is seeking candidates for a role in Kuala Lumpur, requiring good communication skills in English and Bahasa Malaysia. This position involves managing customer enquiries through various platforms and providing high-quality service during every interaction. Fresh graduates are welcomed, and training will be provided. Benefits include a fixed salary, KPI allowances, and opportunities for career advancement. The role requires working on rotational shifts, ensuring flexibility in work hours.