Visa Liaison Executive (Mandarin Speaker)

SFN Education Sdn. Bhd.; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational organization in Sepang, Selangor, is seeking a candidate to oversee the efficient processing of student visa applications. The ideal applicant must be a native Mandarin speaker and possess strong organisational, attention to detail, and interpersonal skills. Responsibilities include liaising with parents and agents, managing compliance documentation, and generating reports on visa statuses. Familiarity with Excel, Microsoft Office, and Google Workplace is essential. Knowledge of insurance processes for students is a plus.

Qualifications

• Native Mandarin speaker with strong written and verbal skills in Mandarin and Chinese.
• English proficiency is advantageous.
• Strong skills in data management (Excel, formulas, etc.).

Responsibilities

• Oversee visa processing while ensuring compliance with regulations.
• Serve as a liaison between parents, agents, and relevant departments.
• Monitor and maintain visa and compliance trackers.

Skills

Organisational expertise

Attention to detail

Interpersonal skills

Data management

Document presentation skills

Proficiency in Mandarin

Proficiency in English

Tools

Excel

Microsoft Office

Google Workplace

Job description

SFN Education Sdn. Bhd. – Sepang, Selangor

The Student Visa Office ensures the efficient, compliant processing of visa applications for students, guardians, and dependents. This role requires organisational expertise, attention to detail, and interpersonal skills to deliver excellent service and foster strong relationships with immigration authorities.

Position Summary

The Student Visa Office ensures the efficient, compliant processing of visa applications for students, guardians, and dependents. This role requires organisational expertise, attention to detail, and interpersonal skills to deliver excellent service and foster strong relationships with immigration authorities.

Key Responsibilities

Visa & Compliance Management

• Oversee visa processing, ensuring adherence to Ministry of Education (MoE) and Immigration Malaysia regulations.
• Manage IMM forms and ensure document accuracy for new and renewal applications.
• Verify the authenticity and completeness of submitted documents (e.g., passports, financial statements).
• Update and maintain records in ISAMS for passports, visas, and immigration compliance.

Communication & Coordination

• Serve as a liaison between parents, agents, and relevant departments.
• Communicate document requirements and provide support during the application process.
• Email MoE support letters to parents/agents and prepare enrollment letters if needed.

Documentation & Reporting

• Monitor and maintain visa and compliance trackers.
• Generate regular reports on visa application statuses.
• Translate visa checklists and other essential documents as necessary.

Insurance Management

• Oversee insurance processes for all students.

Additional Knowledge

• Strong skills in data management (Excel, formulas, etc.).
• IT-oriented with proficiency in Microsoft Office and Google Workplace.
• Data entry and record-keeping.
• Document presentation skills.

Requirements

• Native Mandarin speaker with strong written and verbal skills in Mandarin and Chinese. English proficiency is advantageous.