Vice President, Payment Operations

OCBC; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Penang is looking for a professional to lead their remittance and payment operations team. The successful candidate will manage daily operations, ensure compliance with regulatory requirements, and uphold high standards of service. Candidates should have at least 5 years of relevant experience, excellent analytical skills, and the ability to work well under pressure.

Qualifications

• Minimum 5 years of experience in banking or financial institutions, ideally with remittance.
• Strong follow-up and time management skills.
• Ability to work under pressure in a time-sensitive environment.

Responsibilities

• Lead teams in remittance and payment operations.
• Oversee daily operations for efficiency.
• Ensure compliance with AML/CFT requirements.

Skills

Risk awareness

Attention to detail

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Banking, Business Administration, Accounting, Finance, or related field

Job description

Job Descriptions

• Lead the teams in the Centre of Excellence (Hub) in managing remittance, payment screening, payment investigation & SWIFT Operations.
• Oversee the team's daily operations to ensure efficiency and alignment with all established goals.
• Maintain a high standard of operations control and compliance to protect Bank’s and Customer’s interests.
• Represent the teams in meetings with management, business partners, auditors as appropriate.
• Ensure escalations are raised to the management levels on a timely basis.
• Mainly responsible for remittances & payment investigation requested by customers or financial institutions, covering areas such as non-receipt of funds, amendment and cancellation of payments, exception handlings
• Mainly responsible for performing payment screening, transactions activity checks and other reviews according to Anti-Money Laundering, Countering the Financing of Terrorism (AML/CFT) requirements
• Other ad-hoc administrative and project task.

Job Requirements

• Minimum 5 years of experience in banking industry or financial institution, preferably with remittance-related experience with Bachelor’s degree in Banking, Business Administration, Accounting, Finance, or a related field.
• Background from Payment Ops & Remittance Ops will be add advantange.
• Strong risk awareness and attention to details and strong follow-up skills.
• Highly driven and able to work under pressure in a time sensitive environment.
• Excellent time management skills and the ability to prioritize effectively based on the risk/time criticality of the tasks.
• Able to work independently as well as in a team and leveraging available resources to achieve goals.
• Strong analytical and problem-solving skill.
• Ability to address conflicts and escalate issues where appropriate
• Ability to coordinate and work collaboratively with internal and external stakeholders
• Possesses good oral, written, communication and co-ordination skills; and able to interact well with team members and business units, financial institutions and customers