Vendor Performance & Field Service Delivery Lead

Scicom (MSC) Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service management company in Petaling Jaya is looking for an experienced Vendor Management Specialist to monitor service activities and support performance improvement initiatives. The role involves preparing analytical reports, managing escalations, and conducting vendor training. Ideal candidates will have 3-5 years of experience in vendor management, strong data analysis skills in Excel, and excellent communication abilities. The position offers an attractive salary package and benefits, including annual leave and medical coverage.

Benefits

Attractive Salary (RM4,500 – RM6,000)

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• 3-5 years of direct experience on Vendor Management.
• Knowledge in PC technology and common Windows applications.
• Strong skill in using Excel for data analysis.

Responsibilities

• Monitor and track field service activities including customer feedback.
• Support SDM in analyzing incidents and performance issues.
• Prepare regular reporting for service reviews.

Skills

Vendor Management

Excel Pivot Table

Data Analysis

Problem-Solving

Interpersonal Skills

Communication Skills

Tools

SQL

Qlik Sense

Power BI

MS Access

Job description

A leading service management company in Petaling Jaya is looking for an experienced Vendor Management Specialist to monitor service activities and support performance improvement initiatives. The role involves preparing analytical reports, managing escalations, and conducting vendor training. Ideal candidates will have 3-5 years of experience in vendor management, strong data analysis skills in Excel, and excellent communication abilities. The position offers an attractive salary package and benefits, including annual leave and medical coverage.